Directory entry

Vickie Wai Hay Chan, BACP

Credentials: BACP
Experience: 18 years
Practising in: United Kingdom
Languages: English, Mandarin, Cantonese
Sessions: Online only
Client ages: Adults, 18 and over

Works with Stress, AnxietyRelationship issuesFamily conflictsIntimacy-related issues Depression

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Vickie Wai Hay Chan trained in counselling and has practised for 18 years. She moved to the United Kingdom from Hong Kong in 2022 and brings long experience from hospital and social service settings. Vickie speaks English, Cantonese and Mandarin and is registered with the BACP - the British Association for Counselling and Psychotherapy.

Vickie works as a full-time counsellor and sex therapist and has supported people through work stress and relationship strain.

Background and approach

Much of her background is in employee assistance programmes, where she provided short-term support for stress, crisis and sexual concerns. She also has experience with mood disorders and bereavement. Her clinical outlook draws on humanistic and family-influence ideas, including the Satir Growth Model.

These approaches treat people as having strengths and inner resources. Sessions aim to help people notice those resources and use them to cope with life changes. Vickie also offers cognitive behavioural tools to help with anxiety, sleeping and low mood.

She uses practical exercises and conversational work to build new ways of coping. Emotionally-focused ideas are used when relationship or intimacy issues are central. People who choose Vickie often want a respectful, down-to-earth counsellor who speaks their language and notices cultural context.

Her sessions are suitable for English, Cantonese or Mandarin speakers and for those seeking help with stress, grief, sexual concerns, parenting strains, multicultural issues and more.

How Vickie uses counselling approaches online

Client-Centred Therapy focuses on listening and empathy. The counsellor reflects what someone says and helps them notice their own strengths, which can help with self-esteem and life changes.

Cognitive Behavioural Therapy, or CBT, looks at the link between thoughts, feelings and actions. It includes practical exercises and small behaviour changes to reduce anxiety, improve sleep and manage mood.

Emotionally-Focused Therapy pays attention to emotions and attachment patterns in close relationships. It can help when intimacy, communication or relationship distress are central concerns.

Finding the right approach is part of the work. Vickie will explore a client's needs, goals and preferences and suggest methods that suit them. She treats this as a collaborative process where plans can change as progress is made.

Online sessions via video, phone, live chat or text messaging make it easier to fit counselling into everyday life. Video calls allow face-to-face conversation and visual cues. Phone sessions need less bandwidth and can be a quicker check-in. Live chat and messaging work well for shorter updates and when written reflection helps. These options offer flexibility for people juggling work, family or different time zones.

What concerns does she help with?

She supports people with stress, anxiety, depression and relationship or intimacy-related issues. Other areas include grief, sleep problems, parenting strain, career questions and sexual concerns.

How would she describe her therapeutic style?

Her style is warm and practical, drawing on humanistic family-influence ideas and structured exercises. Sessions combine listening with straightforward tools people can try between meetings.

What is her professional background?

She has 18 years of counselling experience, including work in hospitals, social services and employee assistance programmes. Much of her work focused on work stress, crisis intervention and sexual health concerns.

What credentials and location are listed?

She is registered with the BACP - the British Association for Counselling and Psychotherapy - and practises from the United Kingdom.

Which languages are available for sessions?

Sessions are offered in English, Mandarin and Cantonese. International clients are also accepted.

What session formats are offered online?

She works remotely via video calls, phone sessions, live chat and text-based messaging. These options allow different styles of check-in and pacing to suit varied needs.

How does payment and cost work?

Cost varies with location and therapist arrangements. Sessions are accessed through a subscription model that can be cancelled at any time.

How do I begin working with her?

Start by selecting the Start Therapy button and completing a short matching questionnaire. After that you can schedule sessions according to the therapist's published availability.

Areas of focus

What this therapist works with

Most often

Stress, Anxiety
Relationship issues
Family conflicts

Also listed

Therapeutic approaches

Experience: 18 years
Registered with: BACP
Languages: English, Mandarin, Cantonese

Contacting Vickie

Vickie takes enquiries through BetterHelp. You answer a few questions about what you are looking for, then arrange sessions if it seems like a fit. Browsing costs nothing and you are not committing to anything by reading this page.

Vickie Wai Hay Chan, BACP

Background and approach

How Vickie uses counselling approaches online

Areas of focus

What this therapist works with

Others working with stress, anxiety