Thelma Jones, BACP

Using person-centred care and practical techniques online

Thelma works in a person-centred way that focuses on listening and understanding what matters to each person. This approach is about following the client’s lead, reflecting feelings, and helping them find their own solutions. It is useful for worries like anxiety, depression and relationship strain.

She also uses practical coping strategies drawn from evidence-based therapeutic techniques to help with stress, grief and trauma. These techniques teach simple skills such as breathing or grounding exercises, step-by-step problem solving and ways to manage intense emotions. They are aimed at making daily life easier and reducing overwhelm.

Choosing the best approach is part of the work. The therapist and client collaborate to decide which methods will help most, adjusting as needs and goals change over time. This collaborative process helps match techniques to preferences and practical circumstances.

Online therapy offers flexibility across several formats. Video calls let people use visual cues and a conversational pace. Phone sessions can be a good fit when bandwidth is limited or when a shorter check-in is needed. Live chat and text messaging are useful for ongoing support between sessions or for people who prefer writing over speaking. These options make it easier to fit therapy around work, caring responsibilities and travel.