Directory entry

Susan Pollard, NCPS

Credentials: NCPS
Experience: 7 years
Practising in: United Kingdom
Languages: English
Sessions: Online only
Client ages: Adults, 18 and over

Works with Stress, AnxietyRelationship issuesFamily conflictsSelf esteem Coping with life changes

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Susan Pollard is a therapeutic counsellor with seven years of practice in the field. She offers straightforward, person-focused support to help people take the first steps towards change. Her approach aims to empower clients so they can make choices that feel right for them.

Susan works in a partnership model. She treats each person as the expert on their own life and uses a non-directive style. Sessions focus on the present while recognising how past events can still affect day-to-day feelings and reactions.

Background and approach

Conversations commonly look at beliefs about the self and whether those beliefs still serve the person today. She also pays attention to how wider social and cultural factors connect to the issues a client brings. That can help clarify patterns around relationships, work, or self worth.

Susan sees concerns such as stress, anxiety, depression, grief and trauma. She also supports people facing relationship or intimacy difficulties, addiction matters, career questions and life changes in midlife or later. Additional areas include caregiver stress, body image and family of origin issues.

Her practice uses client-centred methods and mindfulness techniques to help people notice thoughts and feelings, and make practical choices. Sessions are offered in English and are provided online by video, phone, live chat or text. To begin, a short matching questionnaire and scheduling step is used to connect a person with her.

Client-centred and mindfulness work online

Client-Centred Therapy focuses on listening, empathy and working at the client’s pace. It helps people clarify their own choices, build self-trust and address issues like low self-esteem or relationship doubts. Mindfulness Therapy teaches practical ways to notice thoughts and bodily sensations without judgement. This can help with anxiety, stress and moments of intense emotion by bringing attention back to the present.

Finding the right approach is part of the work. The therapist will discuss goals, preferences and what feels most helpful, and then try methods that suit the person. That collaborative process may blend client-centred listening with mindfulness exercises to meet practical needs and personal preferences.

Online sessions are available by video call, phone, live chat or text-based messaging. Video sessions allow face-to-face conversation and visual cues, phone calls work well when video is not possible, and messaging or live chat can fit into busy days or provide shorter check-ins. These options make it easier to fit therapy around work, caregiving and travel, and to choose the format that best supports ongoing progress.

What kinds of problems does Susan help with?

She supports people with stress, anxiety, depression, grief and trauma. Other concerns include relationship and intimacy issues, addiction, career worries and life transitions.

What is her therapeutic style like?

Susan uses a client-centred, non-directive approach that treats the client as the expert on their life. Mindfulness techniques are also used to help people notice thoughts and feelings in the moment.

How much experience does she have?

She has seven years of experience working and training in counselling since 2014. That experience informs her practice and how she guides conversations.

Where is she based and how is she registered?

She practises from the United Kingdom and holds the NCPS credential as listed in her profile.

Which languages are supported for sessions?

Sessions are offered in English.

Can people outside the UK work with her?

International clients are not currently accepted; her practice is based in the United Kingdom.

What session formats does she offer?

She offers video calls, phone sessions, live chat and text-based messaging to suit different preferences and schedules.

How are fees and getting started handled?

Costs vary with location and therapist availability and use a subscription model that can be cancelled at any time. To begin, select the Start Therapy button, complete a short matching questionnaire, and schedule according to therapist availability.

Areas of focus

What this therapist works with

Most often

Stress, Anxiety
Relationship issues
Family conflicts

Also listed

Therapeutic approaches

Experience: 7 years
Registered with: NCPS
Languages: English

Contacting Susan

Susan takes enquiries through BetterHelp. You answer a few questions about what you are looking for, then arrange sessions if it seems like a fit. Browsing costs nothing and you are not committing to anything by reading this page.

Susan Pollard, NCPS

Background and approach

Client-centred and mindfulness work online

Areas of focus

What this therapist works with

Others working with stress, anxiety