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Susan John, BACP, NCPS

Credentials: BACP, NCPS
Experience: 4 years
Practising in: United Kingdom
Languages: English
Sessions: Online only
Client ages: Adults, 18 and over

Works with Stress, AnxietyAnger managementSelf esteem Depression Coping with life changes

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Susan John uses a hands-on, holistic approach to therapy that links thoughts and bodily feelings. She encourages people to notice where emotions show up in the body and to work through them gently. Susan presents herself as open, honest and non-judgemental to help people feel safe enough to talk.

She has four years of experience and holds BACP and NCPS credentials. Susan helps with stress, anxiety, anger, low self-esteem and depression.

Background and approach

She also addresses relationship and intimacy concerns, trauma and abuse, grief, eating and sleeping difficulties, career pressures and challenges linked to identity and LGBT issues. Additional focus areas include abandonment, attachment and codependency issues, body image, caregiver stress, and challenges after divorce or separation. Her practice draws on Client-Centred Therapy and Emotionally-Focused Therapy to prioritise the person’s experience and emotional connection.

She also uses hypnotherapy and mindfulness techniques when these are helpful for a client’s goals. Susan adapts her approach to meet the needs of the moment, aiming for practical steps as well as deeper understanding. Sessions can be brief and solution-focused when needed, for example to learn coping strategies.

Longer work is also offered for people who want to build insight and change patterns over time. She works with adults and young people and accepts international clients via online formats. People meet Susan by completing a short matching questionnaire and then scheduling sessions.

Therapy is delivered through video calls, phone sessions, live chat or text-based messaging, using a subscription model that can be cancelled at any time.

How therapeutic approaches work online

Client-Centred Therapy focuses on the person’s experience and on being heard without judgement. It helps people who need space to explore feelings, build self-worth and find their own solutions. Emotionally-Focused Therapy concentrates on emotions and the patterns that keep people stuck, which can be useful for addressing strong emotions like grief, anger or fear and for improving how someone relates to themselves and others.

Choosing the right approach is part of the work. The therapist will talk with the client about goals, preferences and what feels most helpful. Together they will try techniques and adjust the plan as needed so sessions suit the person’s needs and pace.

Online therapy offers flexibility for people with busy schedules or limited local options. Video calls allow a full face-to-face feeling while phone sessions can be easier when internet bandwidth is low or a shorter check-in is needed. Live chat and text-based messaging suit quick reflections, ongoing written check-ins, or times when writing feels easier than speaking. Registered or accredited professionals provide these formats so people can find a way of working that fits their life and keeps therapy practical.

What issues does this counsellor help with?

Susan works with a wide range of concerns including stress, anxiety, anger, low self-esteem and depression, plus relationship and intimacy issues, trauma and grief.

What’s her therapeutic style like?

She uses a person-centred way of working that focuses on emotional connection and practical tools, and adapts techniques such as mindfulness and hypnotherapy when useful.

How much clinical experience does she have?

She has four years of experience working with adults and young people across a range of mental health and life concerns.

Where is she based and what credentials does she hold?

She practises from the United Kingdom and holds BACP and NCPS credentials as listed.

Can I work with her if I live abroad or speak English?

Sessions are offered in English and she accepts international clients who can join online.

What session formats are available?

Therapy is available via video calls, phone sessions, live chat or text-based messaging to suit different needs and situations.

How does payment and cost work?

Costs vary with location and therapist availability; sessions use a subscription model that can be cancelled at any time.

How do I begin working with her?

Start by selecting the Start Therapy button, completing a short matching questionnaire, and then scheduling sessions according to the therapist’s availability.

Areas of focus

What this therapist works with

Most often

Stress, Anxiety
Anger management
Self esteem

Also listed

Therapeutic approaches

Experience: 4 years
Registered with: BACP, NCPS
Languages: English

Contacting Susan

Susan takes enquiries through BetterHelp. You answer a few questions about what you are looking for, then arrange sessions if it seems like a fit. Browsing costs nothing and you are not committing to anything by reading this page.

Susan John, BACP, NCPS

Background and approach

How therapeutic approaches work online

Areas of focus

What this therapist works with

Others working with stress, anxiety