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Susan Jackson, HCPC, BACP

Credentials: HCPC, BACP
Experience: 10 years
Practising in: United Kingdom
Languages: English
Sessions: Online only
Client ages: Adults, 18 and over

Works with Stress, AnxietyRelationship issuesTrauma and abuse Grief Depression

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Susan Jackson is a counsellor with ten years' experience working in the United Kingdom. She holds HCPC and BACP credentials and draws on a mix of talking and creative approaches to help people who are under stress or feeling overwhelmed. She meets people with anxiety, depression, trauma and grief and supports those facing relationship and intimacy challenges.

Susan takes a gentle, person-centred approach. She aims to build a warm working relationship where compassion and non-judgement come first.

Background and approach

Sessions can include talking, creative expression such as music or movement, and structured techniques chosen to fit each person’s needs. She uses practical tools from cognitive behavioural therapy to help with unhelpful thoughts and patterns. Hypnotherapy is offered as another option where appropriate.

Psychodynamic and somatic ideas may also be used to look at past experiences and how emotions show up in the body. Susan often helps people dealing with anger, low self-esteem, sleep problems, addiction and the strain of caregiving. She also supports clients working through attachment, abandonment, codependency and communication problems.

Concerns related to chronic illness, cancer, or disability are within her stated focus areas. Susan works with people from the LGBT community and those coping with career pressures or major life changes. She invites individuals to experiment with creative ways of exploring their story, while keeping sessions grounded and practical.

The aim is to help people notice strengths, practise new ways of coping and make changes that feel manageable.

Approaches you might meet in online therapy

Susan draws on client-centred work that focuses on the person in front of her. This approach means sessions start from your experience and priorities, and the counsellor aims to listen and reflect back what matters to you. Cognitive behavioural therapy, or CBT, offers practical tools to spot unhelpful thoughts and test new behaviours; it is often used for anxiety, depression and stress.

Finding the right approach is part of the work. Susan will talk with each person about goals and preferences and suggest techniques that fit. Decisions about using CBT, hypnotherapy or other methods are made together, and the plan can change as therapy progresses.

Online therapy here can take place by video call, phone, live chat or text-based messaging, which gives flexibility for different schedules. Video calls allow face-to-face conversation; phone sessions can be useful when bandwidth is limited or a shorter check-in is needed. Live chat and messaging let people keep contact between longer sessions and can suit those who prefer writing or need quick, brief check-ins.

What kinds of problems does she help with?

Susan works with stress, anxiety, trauma and abuse, grief and depression. She also supports people with relationship and intimacy issues, addictions, sleep problems and self-esteem difficulties.

What is her therapeutic style like?

Her style is warm and person-centred, with an emphasis on compassion and non-judgement. Sessions may combine talking, creative expression and practical techniques to suit each person.

How much experience does she have?

She has ten years of professional experience working as a therapist in the United Kingdom.

What credentials and professional bodies is she linked to?

Susan is listed with HCPC and is a member of the British Association for Counselling and Psychotherapy, shown as BACP.

Which languages are supported and can she work internationally?

Sessions are offered in English. She does not accept international clients.

In what formats are sessions available?

She offers video calls, phone sessions, live chat and text-based messaging to suit different needs and schedules.

How are sessions paid for and what do they cost?

Costs vary with location and therapist arrangements. Sessions use a subscription model that can be cancelled at any time.

How do I begin working with her?

Start by selecting the Start Therapy button and completing a short matching questionnaire. Then schedule sessions according to the therapist's availability.

Areas of focus

What this therapist works with

Most often

Stress, Anxiety
Relationship issues
Trauma and abuse

Also listed

Therapeutic approaches

Experience: 10 years
Registered with: HCPC, BACP
Languages: English

Contacting Susan

Susan takes enquiries through BetterHelp. You answer a few questions about what you are looking for, then arrange sessions if it seems like a fit. Browsing costs nothing and you are not committing to anything by reading this page.

Susan Jackson, HCPC, BACP

Background and approach

Approaches you might meet in online therapy

Areas of focus

What this therapist works with

Others working with stress, anxiety