Directory entry

Nicola Heaps, BACP

Credentials: BACP
Experience: 3 years
Practising in: United Kingdom
Languages: English
Sessions: Online only
Client ages: Adults, 18 and over

Works with Stress, AnxietyRelationship issuesGriefParenting issuesCoping with life changes

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Nicola Heaps offers help for stress, anxiety, relationship strain, grief and parenting worries. She supports people facing life changes, trauma and abuse, low self-esteem, anger and compassion fatigue. Nicola also addresses intimacy-related concerns, depression and broader family issues.

She uses simple, practical talking therapy. Sessions begin by listening closely to what matters most to the person. Nicola focuses on what a person wants to change and on small, achievable steps that fit everyday life.

Background and approach

Nicola is a member of the British Association for Counselling and Psychotherapy, abbreviated BACP. She brings three years of counselling experience in the United Kingdom. Her background includes work with people affected by difficult loss and those coping with chronic illness or caregiving stress.

In sessions Nicola aims to be warm and respectful. People can expect a steady, accepting presence and space to describe what feels hard. She will tailor conversations to each person’s situation rather than follow a fixed script.

Practical tools and focused goal work are paired with open listening. That combination helps people manage anxiety, rebuild confidence, and improve communication. Nicola encourages realistic steps that fit into busy lives and changing circumstances.

How Nicola’s approaches work online

Client-Centred Therapy focuses on giving the person time to tell their story while the counsellor offers empathy and understanding. This approach helps when someone needs to be heard, to make sense of feelings, or to build self-trust.

Solution-Focused Therapy concentrates on small, practical changes and clear goals. It looks at what is already working, and then builds on those strengths to address problems like anxiety, relationship friction or coping with life changes.

Finding the right approach is a shared task. Nicola will listen to a person’s goals and preferences and then suggest options that fit their needs. The plan can change over time so people stay involved in choosing what helps most.

Online sessions make it easier to fit counselling into busy lives. Video calls work well for face-to-face conversation, phone sessions are useful when bandwidth is limited, and live chat or text messaging suit short check-ins or those who prefer writing. These formats offer flexibility for people juggling work, caregiving or health constraints, and let them use the method that best matches their routine and comfort.

What concerns does Nicola help with?

She supports people with stress, anxiety, depression, relationship strain, grief, parenting worries and trauma-related issues. Nicola also works with problems such as low self-esteem, anger and compassion fatigue.

What is her therapeutic style like?

Her approach is conversational and goal oriented. Sessions combine attentive listening with practical steps people can try between meetings.

What experience does she bring?

Nicola has three years of counselling experience in the United Kingdom and has supported people through bereavement and long-term health and caregiving stresses.

What credentials and where is she based?

She is a member of the British Association for Counselling and Psychotherapy (BACP) and practises in the United Kingdom.

Which languages are sessions offered in?

Sessions are offered in English only.

What session formats are available?

Sessions can take place by video calls, phone sessions, live chat or text-based messaging to suit different preferences.

How are costs structured?

Cost varies with location and therapist availability; sessions use a subscription model that can be cancelled at any time.

How do I begin working with her?

Start by selecting the Start Therapy button, complete a short matching questionnaire, and then schedule sessions according to therapist availability.

Areas of focus

What this therapist works with

Most often

Stress, Anxiety
Relationship issues
Grief

Also listed

Therapeutic approaches

Experience: 3 years
Registered with: BACP
Languages: English

Contacting Nicola

Nicola takes enquiries through BetterHelp. You answer a few questions about what you are looking for, then arrange sessions if it seems like a fit. Browsing costs nothing and you are not committing to anything by reading this page.

Nicola Heaps, BACP

Background and approach

How Nicola’s approaches work online

Areas of focus

What this therapist works with

Others working with stress, anxiety