Lisa Johnson, BACP

Client-centred help online and how it works

Client-centred therapy focuses on listening and understanding. The counsellor offers an accepting, non-judgemental space and follows the person’s lead to help clarify feelings and priorities. This approach can be helpful for stress, low mood, relationship difficulties and building self-esteem.

When emotions from grief, life changes or parenting pressures feel overwhelming, a client-centred style supports people to name what matters most and to try small changes that fit their life. The therapist aims to adapt conversations so practical steps are possible between sessions. Finding the best approach is a joint process - the counsellor and client will decide together which methods and goals suit the person's needs and preferences.

Online sessions are offered by video calls, phone, live chat or text-based messaging to provide flexibility. Video is useful for a fuller face-to-face feel, phone can be easier when bandwidth is limited, and text options work well for brief check-ins or when written reflection helps. These formats make it simpler to fit therapy around work, childcare and daily routines, and let people keep continuity of care even when travel or schedules change.