Directory entry

Justine Poyser, NCPS

Credentials: NCPS
Experience: 5 years
Practising in: United Kingdom
Languages: English
Sessions: Online only
Client ages: Adults, 18 and over

Works with Stress, AnxietyRelationship issuesTrauma and abuse Grief Self esteem

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Justine Poyser is a counsellor in the United Kingdom with five years of professional experience. She offers calm, practical support for people feeling overwhelmed by stress, anxiety, grief or low self-esteem. Sessions are aimed at helping clients find clear steps forward rather than labels or judgement.

She draws on client-centred work to listen closely and make therapy feel respectful and collaborative. She also uses cognitive behavioural ideas to help people notice patterns in thinking and try small changes that can ease symptoms.

Background and approach

Together these approaches help with everyday problems and more complex issues such as trauma and abuse. Justine has worked for charities that supported survivors of historical sexual abuse and women’s services. That background gave practical experience dealing with sensitive material and with people making hard life changes.

She also brings experience with career difficulties, family problems and a range of relationship and communication issues. Typical areas she supports include addictions, parenting strains, sleep and eating problems, compassion fatigue, ADHD-related concerns and coping with separation or bereavement. She aims to make sessions feel straightforward and useful, with a focus on concrete steps and coping tools.

People usually work with her over a number of sessions, often around eight weeks or longer. Her style is encouraging and non-judgemental, aimed at helping each person build on their own strengths and find practical solutions that suit their life.

How her approaches work for online counselling

Client-centred therapy focuses on being heard. The counsellor listens carefully, reflects what she hears and helps people identify their own goals. This approach is useful when someone needs space to talk through difficult feelings and make decisions about next steps.

Cognitive behavioural therapy, or CBT, looks at how thoughts, feelings and behaviours interact. It uses practical exercises and small experiments to change unhelpful patterns, which can help with anxiety, low mood, sleep or eating problems.

Finding the right approach is part of the work. She will talk with each person about their needs, goals and preferences and then agree a plan. That plan can combine listening and practical CBT techniques so the therapy fits the individual rather than forcing a single method.

Online sessions are offered by video call, phone, live chat or text-based messaging. Video is good for a full conversation and visual cues, phone calls can be simpler when bandwidth is limited, live chat suits quick check-ins and text messaging works for brief reflections or ongoing support. These options make it easier to fit therapy around work, parenting and other life demands, and they let people try different formats to see what helps most.

What concerns does this counsellor help with?

She works with stress, anxiety, depression and grief as well as trauma and abuse. Additional areas include relationship and family problems, addictions, eating and sleeping issues, and career worries.

What is the therapeutic style like?

The approach is collaborative and non-judgemental, focusing on listening first and finding practical steps. Sessions blend client-centred listening with cognitive behavioural techniques to address thoughts and behaviours.

How much professional experience does she have?

She has five years of professional work experience in the UK, including roles with charities supporting survivors and women’s services.

What credentials and location are listed?

She holds NCPS and practises in the United Kingdom. The NCPS credential is shown as provided by the therapist.

Which languages and client regions are supported?

Sessions are offered in English. International clients are not currently accepted.

What session formats are available?

She offers video calls, phone sessions, live chat and text-based messaging to suit different schedules and preferences.

How does payment and cost work?

Cost varies with location and therapist availability; sessions use a subscription model that can be cancelled at any time.

How do I begin working with her?

Begin by selecting the Start Therapy button, completing a short matching questionnaire, and then scheduling sessions according to therapist availability.

Areas of focus

What this therapist works with

Most often

Stress, Anxiety
Relationship issues
Trauma and abuse

Also listed

Therapeutic approaches

Experience: 5 years
Registered with: NCPS
Languages: English

Contacting Justine

Justine takes enquiries through BetterHelp. You answer a few questions about what you are looking for, then arrange sessions if it seems like a fit. Browsing costs nothing and you are not committing to anything by reading this page.

Justine Poyser, NCPS

Background and approach

How her approaches work for online counselling

Areas of focus

What this therapist works with

Others working with stress, anxiety