Directory entry

Jen (Jennifer) Luby, BACP

Credentials: BACP
Experience: 3 years
Practising in: United Kingdom
Languages: English
Sessions: Online only
Client ages: Adults, 18 and over

Works with Stress, AnxietyRelationship issuesFamily conflictsDepression Coping with life changes

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Jen (Jennifer) Luby helps people facing stress, anxiety, depression, grief, relationship strain and big life changes. She also supports people dealing with trauma and abuse, parenting pressures, low self-esteem, career uncertainty and compassion fatigue. Jen welcomes people from LGBT communities and those navigating midlife or ageing challenges.

Her style is warm and person-centred. She listens first, then helps people find practical ways to make changes that feel manageable. Sessions aim to build clarity and self-understanding rather than rush to fixes.

Background and approach

Jen stays alongside each person at their own pace while they talk through what matters most. Jen has three years' experience and holds a BACP accreditation. She trained at the University of Cumbria, earned a First-Class Honours degree from the University of Central Lancashire, and completed a Postgraduate Diploma with Merit at the University of Leeds.

She engages in regular supervision and continuing learning to keep her work grounded. People who are neurodivergent, including autistic people and those with ADHD, are welcomed. Jen pays attention to how different experiences shape thinking and feeling, and adapts her approach accordingly.

Her practice values each person’s identity and life story while supporting clearer thinking and calmer day-to-day functioning. Sessions are offered in English and take place online using video calls, phone sessions, live chat or text-based messaging. The aim is to make therapy straightforward and workable alongside life commitments.

Therapeutic approaches and online support

Jen blends person-centred and trauma-informed ways of working to help people make sense of difficult experiences. A person-centred approach focuses on listening, empathy and understanding so people can explore feelings and values at their own pace. Trauma-informed work pays attention to how past harm affects present reactions and focuses on safety, choice and pacing to support recovery.

These approaches aim to help with anxiety, relationship strain, grief, parenting stress and the fallout from abuse or difficult life events. Jen will work together with each person to choose techniques that fit their needs and goals rather than imposing one method. That collaborative process helps find a good fit and adapt the approach as things change.

Online sessions are offered by video call, phone, live chat or text-based messaging to suit different situations. Video calls allow face-to-face conversation when that is helpful. Phone sessions can be easier when internet bandwidth is limited or for a shorter check-in. Live chat and messaging suit people who prefer typed exchanges or want flexibility around timing.

What concerns does Jen help with?

She supports people with stress, anxiety, depression, trauma and abuse, grief, relationship and parenting pressures, plus issues like low self-esteem and career uncertainty.

How would she describe her way of working?

Jen uses a person-centred, relational and trauma-informed approach that focuses on listening and practical steps. Sessions aim to help people feel heard and find clearer ways forward.

What is her professional background?

She trained at the University of Cumbria, has a First-Class Honours degree from the University of Central Lancashire, and a Postgraduate Diploma with Merit from the University of Leeds, with three years' experience.

What credentials and location are listed?

Jen is registered with the BACP and practises from the United Kingdom.

Which languages and international options are available?

Sessions are offered in English. International clients are not currently accepted.

Which session formats does she offer?

Therapy is available via video calls, phone sessions, live chat, or text-based messaging to fit different needs and schedules.

How are costs handled?

Sessions use a subscription model that can be cancelled at any time and pricing varies with location and therapist availability.

How do I begin working with her?

Click the Start Therapy button, complete a short matching questionnaire, and schedule sessions according to therapist availability.

Areas of focus

What this therapist works with

Most often

Stress, Anxiety
Relationship issues
Family conflicts

Experience: 3 years
Registered with: BACP
Languages: English

Contacting Jen

Jen takes enquiries through BetterHelp. You answer a few questions about what you are looking for, then arrange sessions if it seems like a fit. Browsing costs nothing and you are not committing to anything by reading this page.

Jen (Jennifer) Luby, BACP

Background and approach

Therapeutic approaches and online support

Areas of focus

What this therapist works with

Others working with stress, anxiety