Directory entry

Hoi Ting (Heidi) Yeung, BACP

Credentials: BACP
Experience: 6 years
Practising in: United Kingdom
Languages: English, Mandarin, Cantonese
Sessions: Online only
Client ages: Adults, 18 and over

Works with Stress, AnxietyFamily conflictsGrief Self esteem Coping with life changes

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Hoi Ting (Heidi) Yeung is a counsellor who works from a blend of practical and person-centred approaches. She is BACP accredited and speaks English, Mandarin and Cantonese. Heidi aims to make therapy straightforward and easy to follow for people feeling stuck or overwhelmed.

She focuses on stress, anxiety, depression and self-esteem. Heidi also helps with parenting strain, relationship difficulties, grief, trauma and compassion fatigue. Eating and sleeping problems, ADHD and coping with life changes are included in her work too.

Background and approach

Heidi uses approaches that help people notice patterns, try small changes and build on what already works for them. That might include exploring thoughts and behaviours, looking at emotions in relationships, or helping a person clarify what matters and take committed steps. Sessions are shaped around the concerns each person brings.

With six years of experience, she draws on a range of methods to match different needs. Heidi places emphasis on respectful, sensitive and compassionate dialogue. She works with people to set clear, achievable goals and to review progress along the way.

People start by sharing what feels most urgent and practical. Heidi aims to offer a steady, non-judgemental presence while supporting problem-solving and personal growth. Her style is calm, direct and focused on useful next steps.

Therapeutic approaches you can use online

Acceptance and Commitment Therapy helps people clarify what matters to them and take small committed steps towards those values. It is useful for anxiety, low motivation and coping with life changes. Client-Centred Therapy focuses on listening without judgement and following the client's pace so they can find their own solutions. It supports people who want a respectful, empathetic space to talk things through.

Heidi will work collaboratively to find the best blend of approaches. She will talk with each person about goals and preferences, then agree a plan to try. Adjustments are made as progress is reviewed so the approach fits the person and their situation.

Online sessions can be done by video call, phone, live chat or text-based messaging. Video is helpful for face-to-face conversation and visual cues. Phone calls suit shorter check-ins or when bandwidth is limited. Live chat and text messaging allow more flexible, written exchanges that can fit around work or childcare. These options make therapy more accessible and easier to fit into a busy life.

What concerns does Heidi help with?

She works with stress, anxiety, depression and low self-esteem. Additional areas include grief, trauma, parenting strain, eating and sleeping difficulties and ADHD related concerns.

What style of therapy can I expect?

Her practice blends Acceptance and Commitment Therapy, client-centred work and cognitive behavioural techniques. Sessions focus on noticing patterns, practical steps and values-based goals.

How much experience does she have?

Heidi has six years of professional experience working with a range of emotional and life challenges.

Where is Heidi based and what accreditation does she hold?

She is based in the United Kingdom and is registered with the BACP, the British Association for Counselling and Psychotherapy.

Which languages are offered in sessions?

Sessions are offered in English, Mandarin and Cantonese. International clients are also accepted.

What session formats are available?

Heidi works online using video calls, phone sessions, live chat or text-based messaging to suit different needs and schedules.

How is cost handled?

Costs vary with location and therapist availability. Sessions use a subscription model that can be cancelled at any time.

How do I begin therapy with Heidi?

Use the Start Therapy button, complete a short matching questionnaire and then schedule a session according to the therapist's availability.

Areas of focus

What this therapist works with

Most often

Stress, Anxiety
Family conflicts
Grief

Also listed

Therapeutic approaches

Experience: 6 years
Registered with: BACP
Languages: English, Mandarin, Cantonese

Contacting Hoi

Hoi takes enquiries through BetterHelp. You answer a few questions about what you are looking for, then arrange sessions if it seems like a fit. Browsing costs nothing and you are not committing to anything by reading this page.

Hoi Ting (Heidi) Yeung, BACP

Background and approach

Therapeutic approaches you can use online

Areas of focus

What this therapist works with

Others working with stress, anxiety