Directory entry

Helen Pool, BACP

Credentials: BACP
Experience: 8 years
Practising in: United Kingdom
Languages: English
Sessions: Online only
Client ages: Adults, 18 and over

Works with Stress, AnxietyRelationship issuesFamily conflictsSelf esteemCoaching

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Helen Pool offers straightforward, practical support for people who feel stuck, overwhelmed, or worn down by life. She helps clients facing stress, anxiety, relationship and family strain, grief, addiction issues, and confidence struggles. Her approach is warm and direct, aimed at helping people notice patterns and try different ways of relating to themselves and others.

Helen draws on what has helped her and many clients over eight years in practice.

Background and approach

She uses attachment-based ideas to look at how early relationships shape current behaviours. She blends that with client-centred conversations and practical cognitive behavioural techniques to spot unhelpful thoughts and try small changes. Her past experience outside therapy gives her a clear view of workplace pressures and career-related stress.

Sessions tend to focus on what is happening now while tracing the roots of recurring problems. Helen uses conversational hypnotherapy and existential ideas when they suit someone’s needs, always adapting the mix to the person in front of her. People can expect a compassionate space with gentle challenge.

Helen aims to help clients find clearer boundaries, steadier moods, and better ways to connect with others. She also supports parents and people facing separation, addiction or control issues by working through practical steps and internal patterns. Sessions are offered in English and can be delivered by video, phone, live chat or messaging.

Helen is registered with the BACP and has worked with clients across the United Kingdom and internationally over her eight years of practice.

How Helen's approaches translate to online work

Attachment-Based Therapy looks at how early relationships influence current feelings and behaviour, helping people notice patterns that affect trust and closeness. This can be useful for anyone struggling with repeated conflict, abandonment fears, or difficulty forming stable connections.

Client-Centred Therapy focuses on being heard and understood without judgment. It gives space to tell your story at your own pace and can help when someone needs acceptance and clarity to build self-worth.

Cognitive Behavioural Therapy (CBT) helps identify unhelpful thoughts and test new behaviours. It is practical and goal-focused, often used for anxiety, low mood and coping with life changes.

Finding the right approach is part of the process. Helen works collaboratively to see which ideas and techniques fit your needs and preferences. She adapts methods over time, checking in so the work stays relevant to your goals.

Online therapy offers flexibility and a range of ways to connect. Video calls allow a face-to-face conversation from wherever you are, phone sessions can be quicker and use less bandwidth, live chat suits shorter check-ins, and messaging lets you reflect between sessions. These options make it easier to fit therapy around work, family and travel while keeping the focus on progress and practical change.

What kinds of problems does Helen help with?

She supports people dealing with stress, anxiety, relationship and family difficulties, self-esteem and identity concerns, addictions, trauma and grief, as well as career and life transitions.

What is her therapeutic style like?

Her style is warm and gently challenging, combining listening with practical tools to change patterns and manage emotions.

How much experience does she have?

Helen has eight years of clinical practice working with clients in the UK and internationally.

What credentials and location are listed?

She is registered with the British Association for Counselling and Psychotherapy (BACP) and works from the United Kingdom.

Which languages are sessions offered in and can international clients join?

Sessions are offered in English and international clients are accepted.

Which session formats are available?

Work can take place by video calls, phone sessions, live chat, or text-based messaging to suit different needs and schedules.

How is cost handled?

Cost varies with location and therapist availability; sessions use a subscription that can be cancelled at any time.

What do I need to do to begin?

Click the Start Therapy button, complete a short matching questionnaire, and then schedule sessions according to the therapist's availability.

Areas of focus

What this therapist works with

Most often

Stress, Anxiety
Relationship issues
Family conflicts

Also listed

Therapeutic approaches

Experience: 8 years
Registered with: BACP
Languages: English

Contacting Helen

Helen takes enquiries through BetterHelp. You answer a few questions about what you are looking for, then arrange sessions if it seems like a fit. Browsing costs nothing and you are not committing to anything by reading this page.

Helen Pool, BACP

Background and approach

How Helen's approaches translate to online work

Areas of focus

What this therapist works with

Others working with stress, anxiety