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Hayley Matthews, BACP, NCPS

Credentials: BACP, NCPS
Experience: 5 years
Practising in: United Kingdom
Languages: English
Sessions: Online only
Client ages: Adults, 18 and over

Works with Stress, Anxiety Trauma and abuse Self esteem Depression ADHD

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Hayley Matthews offers a calm, practical way to tackle stress, anxiety and life changes. She meets people where they are and focuses on what matters now. Her tone is warm and straightforward, which can help when making the first move feels hard.

She uses a person-centred approach that helps people talk through their experiences and understand how past events shape current reactions. Sessions aim to make sense of painful feelings and find realistic next steps.

Background and approach

Hayley also draws on cognitive behavioural techniques to spot unhelpful thinking and try small changes that can make a difference. With five years' experience in mental health settings, Hayley has worked with a wide range of problems including depression, trauma and addiction. She has supported people coping with grief, relationship strain, work stress and low self-esteem.

Her background in the care sector informs a practical, people-focused style. Hayley is a member of the British Association for Counselling and Psychotherapy, BACP, and is registered with the National Counselling and Psychotherapy Society, NCPS. She uses clinical supervision and holds professional insurance for her practice.

Sessions are offered online or by phone, and she may suggest creative options such as journaling or metaphor work alongside talking. Her aim is to help clients feel understood and to find manageable ways forward for everyday life.

How Hayley’s approaches work online

Hayley combines person-centred work with cognitive behavioural ideas and attachment-focused thinking. Person-centred counselling means the session is led by the client and focuses on being heard, understood and respected. It suits people who need space to make sense of feelings and life events.

Cognitive behavioural techniques help identify unhelpful thoughts and try small, concrete experiments to change them. This approach is useful for anxiety, low mood and problems where patterns of thinking get in the way. Attachment-based ideas look at how past relationships shape current reactions and can help with trust, intimacy and feeling supported in relationships.

Finding the best approach is a joint process. The therapist will discuss goals, preferences and what feels most helpful, then tailor sessions as things progress. Collaboration helps adjust methods over time so the work stays relevant to the client's needs.

Online therapy offers flexibility in how to meet. Video calls let people see each other and work closer to a face-to-face experience. Phone sessions can fit into a shorter break or use less broadband, while live chat and text messaging allow brief check-ins or a different way to express difficult thoughts. These options make it easier to fit therapy around work, family and travel.

What kinds of problems does she help with?

Hayley works with stress, anxiety, depression and trauma among many other concerns including addiction, grief and relationship strain.

What is her therapeutic style like?

Her style is person-centred and relational with warmth and non-judgemental listening, paired with practical techniques to address thinking patterns.

What experience does she have?

She has five years' experience working in mental health services and the care sector supporting people with a wide range of issues.

What are her professional credentials and location?

She is a member of the BACP and the NCPS and is based in the United Kingdom.

In which languages can I work with her?

Sessions are offered in English.

Which session formats does she offer?

Hayley provides video calls, phone sessions, live chat and text-based messaging.

How are sessions paid for and what do they cost?

Costs vary with location and therapist availability; sessions use a subscription model that can be cancelled at any time.

How do I begin working with her?

Select the Start Therapy button, complete a short matching questionnaire, then schedule sessions according to the therapist's availability.

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Experience: 5 years
Registered with: BACP, NCPS
Languages: English

Contacting Hayley

Hayley takes enquiries through BetterHelp. You answer a few questions about what you are looking for, then arrange sessions if it seems like a fit. Browsing costs nothing and you are not committing to anything by reading this page.

Hayley Matthews, BACP, NCPS

Background and approach

How Hayley’s approaches work online

Areas of focus

What this therapist works with

Others working with stress, anxiety