Diane Brooks, NCPS

How Diane’s approaches translate to online therapy

Diane uses client-centred therapy which focuses on attentive listening and reflecting what a person says so they feel understood. This approach helps with stress, low self-esteem and relationship worries by making space for the client to lead the conversation.

She also integrates mindfulness therapy, teaching simple breathing and grounding techniques to reduce anxiety and manage panic attacks. These exercises can be practised during video or phone sessions and repeated between appointments.

Finding the right approach is part of the work. Diane will discuss goals, preferences and what feels most helpful, and she adapts methods in collaboration with the client. Decisions about techniques and pace are made together so therapy stays relevant to the client’s needs.

Online formats include video calls, phone sessions, live chat and text-based messaging which provide flexibility. Video calls let non-verbal cues guide the session, phone sessions can be a good fit when bandwidth or camera use is limited, and live chat or messaging supports shorter check-ins or ongoing reflection between sessions. These options make it easier to fit therapy around work, family or day-to-day life while keeping the focus on meaningful progress.