Directory entry

Claire Austen, NCPS

Credentials: NCPS
Experience: 5 years
Practising in: United Kingdom
Languages: English
Sessions: Online only
Client ages: Adults, 18 and over

Works with Stress, AnxietyRelationship issuesGrief Depression Coping with life changes

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Claire Austen offers a calm, steady presence for people feeling overwhelmed by anxiety, low mood, grief or big life changes. She introduces simple ways to make day-to-day life feel more manageable and listens without judgement. Claire’s style is warm and personable, which helps people feel understood early in therapy.

Claire has five years of practical experience working with depression, relationship problems, anxiety and grief. She trained in person-centred counselling and holds a diploma in Cognitive Behavioural Therapy, which she uses to add practical tools when helpful.

Background and approach

Her credential is NCPS, which is shown as part of her professional details. Sessions are relaxed and focused on what matters to the individual. Claire helps people name the barriers they face, then works alongside them to try new ways of thinking and acting.

She often combines open conversation with goal-focused strategies to tackle symptoms and improve coping. People come to Claire for issues such as parenting stress, addiction concerns, low self-esteem and managing anger. She also supports work on attachment, body image and family of origin problems.

She makes space for difficult feelings like abandonment, emptiness and the impact of trauma and abuse. Claire offers online work with video, phone, live chat or text-based messaging. Sessions are intended to fit around modern life and different schedules.

She accepts international clients and conducts work in English.

How Claire’s approaches work online

Claire uses a person-centred approach that focuses on the client’s experience and priorities. Sessions aim to create a compassionate, non-judgemental space where people can talk through what matters most and start to notice patterns that hold them back.

She also offers Cognitive Behavioural Therapy, which provides straightforward strategies to reduce anxiety and low mood. CBT helps by breaking problems into smaller parts and practising different ways of thinking and behaving between sessions. Attachment-based ideas may be used to understand how early relationships affect current patterns and to improve present-day connections and trust.

Finding the right approach is a collaborative process. Claire will discuss goals and preferences with the client and adapt her methods as therapy progresses. That means trying practical tools when someone wants them, or staying more exploratory when deeper understanding is needed.

Online therapy with Claire can take place by video call, phone, live chat or text-based messaging. Video sessions work well for face-to-face conversation, phone can be a simpler option with lower bandwidth, while chat or messaging suits shorter check-ins or people who prefer not to be on camera. These options make it easier to fit therapy around work, family and travel.

What concerns does Claire commonly help with?

She helps with stress, anxiety, depression, grief and relationship problems, plus parenting and addiction-related issues.

What is her general approach in sessions?

Claire primarily uses a person-centred framework, offering a warm, non-judgemental space and listening closely to the client’s priorities.

What other styles does she draw on?

She also uses Cognitive Behavioural Therapy for practical strategies and may combine ideas from attachment-based work, psychodynamic thinking and DBT when useful.

What are her credentials and where is she based?

Claire holds NCPS as a listed credential and practices from the United Kingdom.

Which languages and international options are available?

Sessions are offered in English and she accepts international clients.

What session formats does she offer?

Therapy can be arranged by video calls, phone sessions, live chat or text-based messaging to suit different needs.

How does pricing work for sessions?

Cost varies with location and therapist availability and sessions are provided via a subscription model that can be cancelled at any time.

How do I begin working with Claire?

Start by selecting the Start Therapy button, completing a short matching questionnaire, then schedule sessions according to the therapist’s listed availability.

Areas of focus

What this therapist works with

Most often

Stress, Anxiety
Relationship issues
Grief

Also listed

Therapeutic approaches

Experience: 5 years
Registered with: NCPS
Languages: English

Contacting Claire

Claire takes enquiries through BetterHelp. You answer a few questions about what you are looking for, then arrange sessions if it seems like a fit. Browsing costs nothing and you are not committing to anything by reading this page.

Claire Austen, NCPS

Background and approach

How Claire’s approaches work online

Areas of focus

What this therapist works with

Others working with stress, anxiety