Directory entry

Charlotte Yau, BACP

Credentials: BACP
Experience: 5 years
Practising in: United Kingdom
Languages: English
Sessions: Online only
Client ages: Adults, 18 and over

Works with Stress, Anxiety Trauma and abuse Grief Depression Coping with life changes

Ready when you are

Charlotte sees clients through BetterHelp. Answer a few questions to ask about starting - free, and no commitment.

Affiliate link. We will earn a commission if you sign up, at no cost to you.

Charlotte Yau supports people dealing with stress, anxiety, depression and trauma. She also helps with grief, parenting strain, relationship and intimacy-related issues, anger, low self-esteem, career worries and ADHD. Charlotte works with people facing life changes and compassion fatigue as well as a wide range of other concerns related to health, loss and identity.

Her approach is warm and straightforward. Sessions are aimed at helping people make sense of what is happening and find small, practical ways to cope.

Background and approach

She listens without judgement and helps you set goals that feel manageable. Therapy tends to focus on what you want to change and how to get there. Charlotte uses a mix of talking therapies and mindfulness-based skills.

She draws on acceptance and commitment ideas to help people clarify their values and take action. Cognitive behavioural tools are used to spot unhelpful thinking patterns and try different ways of responding. Dialectical behaviour therapy and mindfulness practices are offered for emotional regulation and stress management.

Charlotte holds BACP, which is the British Association for Counselling and Psychotherapy. She has five years of experience working with adults in the United Kingdom. Her style is collaborative and paced to each person’s needs.

People can expect a calm, respectful space to talk and try new ways of coping. Sessions focus on practical steps alongside reflection, so people leave with clearer tools to manage their day-to-day challenges. If you want to explore options, Charlotte helps you work out what might suit you best.

Therapeutic approaches and online support

Charlotte uses acceptance and commitment therapy (ACT) to help people identify what matters to them and take steps towards those values even when feelings are difficult. ACT is useful for anxiety, low mood and navigating big life changes by focusing on purposeful action rather than trying to eliminate hard emotions.

She also draws on cognitive behavioural therapy (CBT) to help spot patterns of thinking that make problems worse and to try new, more helpful responses. CBT is practical and problem-focused, often used for anxiety, depression and stress. Mindfulness practice is woven into sessions to strengthen attention and reduce reactivity, which can help with emotional regulation and ongoing stress.

Finding the right mix of approaches is part of the work. The therapist will collaborate with you to choose methods that match your needs, goals and personal preferences. That process is flexible and may change as progress is made.

Online sessions can be arranged by video calls, phone sessions, live chat or text-based messaging. Video calls work well for a fuller, face-to-face style of conversation. Phone sessions can be easier when bandwidth is limited or for a shorter check-in. Live chat and text messaging suit people who prefer writing, need quick check-ins, or want flexible ways to stay connected between sessions. These options make it easier to fit therapy into a busy life while using the approaches described above.

What concerns does Charlotte help with?

She supports people with stress, anxiety, depression, trauma, grief, relationship and intimacy-related issues, parenting strain, anger, low self-esteem, career worries, ADHD and related challenges.

How would you describe the therapeutic style?

The style is warm, collaborative and practical. Sessions focus on listening, setting manageable goals and practising small changes between meetings.

What is Charlotte's background and experience?

Charlotte has five years of experience working with adults and brings a pragmatic approach to therapy that blends talk-based work with skills practice.

What credentials and location are listed?

She holds BACP which stands for the British Association for Counselling and Psychotherapy and is based in the United Kingdom.

Which languages and international arrangements are available?

Sessions are offered in English. International clients are not currently accepted.

What session formats does she offer?

Therapy is available by video calls, phone sessions, live chat or text-based messaging to suit different practical needs and schedules.

How are sessions paid for and what does it cost?

Cost varies with location and therapist availability; sessions use a subscription model that can be cancelled at any time.

How do I begin working with Charlotte?

Start by selecting the Start Therapy button, complete a short matching questionnaire, and then schedule sessions according to the therapist's availability.

Areas of focus

What this therapist works with

Most often

Also listed

Therapeutic approaches

Experience: 5 years
Registered with: BACP
Languages: English

Contacting Charlotte

Charlotte takes enquiries through BetterHelp. You answer a few questions about what you are looking for, then arrange sessions if it seems like a fit. Browsing costs nothing and you are not committing to anything by reading this page.

Charlotte Yau, BACP

Background and approach

Therapeutic approaches and online support

Areas of focus

What this therapist works with

Others working with stress, anxiety