Directory entry

Charlotte McKenna, BACP

Credentials: BACP
Experience: 3 years
Practising in: United Kingdom
Languages: English
Sessions: Online only
Client ages: Adults, 18 and over

Works with Stress, AnxietyRelationship issuesFamily conflictsSelf esteem Coping with life changes

Ready when you are

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Charlotte McKenna offers support for people dealing with stress, anxiety, depression and relationship difficulties. She helps with grief, self-esteem, coping with life changes, addiction and trauma-related issues. Her approach also covers parenting strain, sleep problems, anger and career concerns.

Charlotte works in English and practises from the United Kingdom. She uses a person-centred style that puts the client’s experience first. That means listening without judgement and following the pace each person needs.

Background and approach

Charlotte aims to help people feel heard, clarify what matters to them and find steps forward that fit their life. Charlotte draws on trauma-focused methods when past hurt continues to affect daily life. In sessions she helps people recognise how trauma shows up and explores ways to reduce its hold.

The focus is on practical understanding and building skills to manage distressing memories or reactions. Her training is recognised by the British Association for Counselling and Psychotherapy, shown as BACP. She has three years of professional experience working with adults across a wide range of concerns.

That background informs a calm, steady way of working that balances empathy with helpful structure. Sessions can include talking work, exploring how patterns form, and practising coping techniques between meetings. The aim is to support small, realistic changes that reduce overwhelm.

Charlotte invites people to try a few sessions and see how the approach fits their needs. People who choose to work with her should be prepared to reflect on emotions and try new ways of handling problems. The work is collaborative, and progress is reviewed regularly to keep it relevant and useful.

How client-centred and trauma-focused therapy work online

Client-Centred Therapy places the person's experience at the centre of sessions. The therapist listens with empathy, follows the client's pace and helps them make sense of feelings. This approach suits people who need space to reflect and be heard without pressure.

Trauma-Focused Therapy looks at how past hurts affect current life. It helps identify patterns linked to trauma and teaches ways to reduce distressing reactions. This approach can be useful for people coping with memories, strong emotional responses or ongoing anxiety after painful events.

Deciding which approach to use is part of the work. The counsellor will talk with the client about their needs, goals and preferences and make choices together. That collaborative process helps tailor sessions so they feel useful and manageable.

Online therapy offers practical flexibility. Video calls let people see body language and use a more traditional therapy format. Phone sessions suit those who prefer not to be on camera, or who need a lower-bandwidth option. Live chat and text-based messaging are useful for shorter check-ins, reflective writing or for fitting therapy around a busy day. Registered or accredited professionals can adapt each format to match how a person likes to work and what fits their life.

What kinds of problems can be addressed?

Charlotte supports people with stress, anxiety, depression and relationship difficulties. She also works with grief, addiction, trauma and many related concerns.

How would you describe the therapy style?

Her style is person-centred, so the conversation follows the client's needs and pace. Trauma-focused techniques are used when past experiences continue to cause distress.

What is her professional background?

She has three years of experience working with adults on a range of issues and uses that experience to offer steady, structured support.

Where is the counsellor based and what credentials does she hold?

She is based in the United Kingdom and is registered with the British Association for Counselling and Psychotherapy, shown as BACP.

Which languages are available for sessions?

Sessions are offered in English.

What session formats are offered?

Therapy is available via video calls, phone sessions, live chat or text-based messaging according to client preference.

How are fees and payments handled?

Cost varies with location and therapist availability; sessions are provided through a subscription model that can be cancelled at any time.

How do I begin working with this counsellor?

Start by selecting the Start Therapy button and completing a short matching questionnaire, then schedule sessions based on the therapist's availability.

Areas of focus

What this therapist works with

Most often

Stress, Anxiety
Relationship issues
Family conflicts

Also listed

Therapeutic approaches

Experience: 3 years
Registered with: BACP
Languages: English

Contacting Charlotte

Charlotte takes enquiries through BetterHelp. You answer a few questions about what you are looking for, then arrange sessions if it seems like a fit. Browsing costs nothing and you are not committing to anything by reading this page.

Charlotte McKenna, BACP

Background and approach

How client-centred and trauma-focused therapy work online

Areas of focus

What this therapist works with

Others working with stress, anxiety