Directory entry

Caroline Laing, BACP

Credentials: BACP
Experience: 3 years
Practising in: United Kingdom
Languages: English
Sessions: Online only
Client ages: Adults, 18 and over

Works with Stress, AnxietyRelationship issuesGrief Self esteem Depression

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Caroline Laing offers calm, straightforward support for people feeling overwhelmed. She helps those dealing with stress, anxiety, low mood, grief or big life changes. Caroline describes therapy as a place to make sense of emotions and find clearer next steps.

She works from a person-centred perspective, which means conversations focus on the client’s experience and priorities. Motivational Interviewing is used to help people resolve ambivalence and move towards goals. Solution-Focused Therapy brings practical, short-term ways to try out change between sessions.

Background and approach

Caroline trained to a Level 5 Diploma in Therapeutic Counselling and is a member of the British Association for Counselling and Psychotherapy, BACP. She has three years of direct counselling experience and over a decade running and supervising group work programmes, which shapes her practical style.

Typical concerns she addresses include relationship strain, parenting pressures, compassion fatigue, trauma and abuse, chronic illness and caregiver stress. She also works with worries about career direction, commitment and communication problems, and feelings of emptiness or low self-esteem. Sessions aim to be collaborative and straightforward.

Caroline listens, reflects and helps people identify small, manageable steps. Her approach combines being present with problem-focused ideas so people can try different ways forward. Therapy is offered in English from the United Kingdom.

Sessions are available in several online formats to suit different needs and lifestyles. To begin, a short questionnaire helps match people and schedule the first appointment.

Therapeutic ways of working online

Client-Centred Therapy focuses conversations on what matters to the person in the room. The counsellor listens without judgement and follows the client’s pace, which can help when someone feels lost or unsure about next steps.

Motivational Interviewing helps people resolve mixed feelings and find reasons to change. It suits clients who are stuck between wanting a different life and not knowing how to begin, for example with career shifts or lifestyle choices.

Solution-Focused Therapy looks at small, practical steps and what already works. It is useful for short-term goals and when someone wants clear actions to try between sessions.

Finding the right approach is part of the work. Caroline will discuss options and shape sessions around the client’s needs, goals and preferences. This is a collaborative process where methods can be adapted as progress is made.

Online sessions offer flexibility and make it easier to fit therapy into a busy life. Video calls allow face-to-face conversation; phone sessions use less bandwidth and can be a quicker check-in. Live chat and text-based messaging are helpful for shorter exchanges or when writing feels easier than speaking. Registered or accredited professionals can make these formats work in different ways to suit each person’s routine and practical constraints.

What concerns does Caroline commonly help with?

She helps people with stress, anxiety, depression, grief and parenting strain, among other issues such as trauma and compassion fatigue.

How would you describe her therapeutic style?

Her work is person-centred, focusing on the client’s experience, while also using Motivational Interviewing to support change and Solution-Focused Therapy for practical steps.

What background and experience does she have?

Caroline holds a Level 5 Diploma in Therapeutic Counselling and has three years of counselling experience plus over ten years of facilitating and supervising group work programmes.

Is she registered and where does she practise?

She is a registered member of the BACP, British Association for Counselling and Psychotherapy, and practises from the United Kingdom.

Which languages are supported in therapy sessions?

Sessions are offered in English.

What session formats are available?

Sessions are offered by video calls, phone, live chat or text-based messaging to suit different needs and routines.

How are sessions paid for and what do they cost?

Costs vary with location and therapist availability; sessions use a subscription model that can be cancelled at any time.

How do I start a course of therapy?

Begin by selecting the Start Therapy button, completing a short matching questionnaire, and then scheduling sessions according to therapist availability.

Areas of focus

What this therapist works with

Most often

Stress, Anxiety
Relationship issues
Grief

Also listed

Therapeutic approaches

Experience: 3 years
Registered with: BACP
Languages: English

Contacting Caroline

Caroline takes enquiries through BetterHelp. You answer a few questions about what you are looking for, then arrange sessions if it seems like a fit. Browsing costs nothing and you are not committing to anything by reading this page.

Caroline Laing, BACP

Background and approach

Therapeutic ways of working online

Areas of focus

What this therapist works with

Others working with stress, anxiety