Directory entry

Carmen Matthews , BACP

Credentials: BACP
Experience: 3 years
Practising in: United Kingdom
Languages: English
Sessions: Online only
Client ages: Adults, 18 and over

Works with Stress, AnxietyRelationship issuesFamily conflictsTrauma and abuse Grief Self esteem

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Carmen Matthews is a counsellor based in the United Kingdom with three years of professional experience and a BACP registration. She approaches therapy with respect for each person’s story and confidence in their strengths. Carmen aims to create a calm space where someone can begin to talk about what feels hard right now.

She focuses on everyday problems like stress, anxiety, low mood and trouble at work. She also helps people manage grief, the effects of trauma and difficulties around self‑esteem.

Background and approach

Relationship and family issues, and life transitions such as career change, are part of her usual work. Carmen uses a mix of practical and reflective approaches. Some sessions look at unhelpful thinking and behaviour patterns.

Other sessions concentrate on the here-and-now feelings and on understanding past experiences that still matter today. Sessions are shaped around what each person needs. Carmen listens first and then suggests small, achievable steps to try between meetings.

She puts emphasis on clear communication and building trust over time. People who want a plan-focused conversation and those who prefer a gentler, exploratory pace can both find a fit. Carmen welcomes questions about how therapy would work and explains options for video calls, phone sessions, live chat or text messaging.

Therapeutic approaches for online support

Client‑centred therapy focuses on listening and understanding each person’s experience. The counsellor follows your lead, reflects what you say and helps you discover your own strengths to move forward. This approach is useful when someone needs a safe, non‑judgemental space to talk through feelings.

Cognitive behavioural therapy, or CBT, looks at how thoughts, feelings and actions interact. Sessions often include practical exercises and small experiments to change unhelpful patterns. This method is commonly used for anxiety, low mood and stress when clear steps are helpful.

Finding the right approach is part of the work. Carmen will discuss your goals, preferences and what has or hasn’t helped before. Together you can try different ways of working and adjust the focus as required to find what feels most helpful.

Online sessions can be arranged by video call, phone, live chat or text messaging. Video calls are good for face-to-face conversation, phone sessions work well when bandwidth is limited, live chat can suit quick check-ins and messaging lets you continue shorter reflections between meetings. These options make it easier to fit therapy around work, family and other commitments.

What issues does Carmen help with?

Carmen supports people facing stress, anxiety, depression, grief and trauma. She also addresses relationship and family concerns, self‑esteem and coping with life changes.

What is her therapeutic style like?

She combines client-centred listening with practical techniques. Sessions blend reflection about past experiences and short-term steps you can try between meetings.

How much clinical experience does she have?

Carmen has three years of professional experience working with people on common mental health and relationship issues.

What credentials and region apply?

She is registered with BACP and practises in the United Kingdom.

Which languages are supported?

Sessions are offered in English.

Which session formats are available?

Therapy can take place via video calls, phone sessions, live chat or text-based messaging to suit different needs and schedules.

How does cost and billing work?

Cost varies with location and therapist availability; sessions are arranged through a subscription model that can be cancelled at any time.

How do I begin working with Carmen?

Choose the Start Therapy button, complete a short matching questionnaire and then schedule sessions according to the therapist's availability.

Areas of focus

What this therapist works with

Most often

Stress, Anxiety
Relationship issues
Family conflicts

Also listed

Therapeutic approaches

Experience: 3 years
Registered with: BACP
Languages: English

Contacting Carmen

Carmen takes enquiries through BetterHelp. You answer a few questions about what you are looking for, then arrange sessions if it seems like a fit. Browsing costs nothing and you are not committing to anything by reading this page.

Carmen Matthews , BACP

Background and approach

Therapeutic approaches for online support

Areas of focus

What this therapist works with

Others working with stress, anxiety