Directory entry

Carmen Castillo, BACP

Credentials: BACP
Experience: 10 years
Practising in: United Kingdom
Languages: English, Spanish
Sessions: Online only
Client ages: Adults, 18 and over

Works with Stress, Anxiety Trauma and abuse Grief Depression Coping with life changes

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Carmen Castillo helps people who are overwhelmed by anxiety, grief, depression or big life changes. She works with individuals struggling with trauma, addiction, relationship or intimacy issues, and those coping with stress, low self-esteem or sleep problems. Carmen speaks English and Spanish and brings a calm, patient presence to sessions.

She invites clients to talk through what matters right now and to notice patterns that keep them stuck. Carmen uses straightforward methods to help people change unhelpful thoughts and habits.

Background and approach

She also explores how past relationships and attachment experiences shape current feelings and choices. Carmen blends several approaches to suit each person. She draws on Cognitive Behavioural Therapy, Acceptance and Commitment Therapy and mindfulness practices when they fit.

She also uses attachment-based and client-centred ideas to build trust and emotional safety in the room. Over ten years she has worked with people from different cultural backgrounds and a range of sexual orientations and gender identities. Her BACP registration refers to the British Association for Counselling and Psychotherapy.

Sessions focus on practical steps you can take between meetings. Carmen emphasises self-compassion, clearer boundaries and simple practices to manage distress. She aims to help people find more clarity, stronger emotional balance and better day-to-day coping.

To begin, someone completes a short matching questionnaire and then schedules sessions according to the therapist's availability. Carmen accepts clients in the United Kingdom and international clients by remote appointment.

Approaches that translate well to online therapy

Acceptance and Commitment Therapy, or ACT, focuses on noticing thoughts and feelings without fighting them and clarifying what matters to you. It helps when people feel stuck or avoid things that matter. Cognitive Behavioural Therapy, or CBT, looks at the link between thoughts, feelings and actions and offers practical strategies to change unhelpful patterns. It is useful for anxiety, depression and sleep problems. Attachment-Based Therapy pays attention to early relationship patterns and how they influence current trust and intimacy; it helps when past hurts keep showing up in close relationships.

Finding the right approach is part of the work together. The therapist will discuss options and try methods that fit the client's goals and preferences. That process is collaborative and can change over time as needs shift.

Online sessions offer flexibility and different ways to connect. Video calls allow face-to-face conversation and visual cues. Phone sessions suit those with limited bandwidth or who prefer not to be on camera. Live chat and text-based messaging make shorter check-ins possible and can fit around work or parenting commitments. These formats let people access therapy from the United Kingdom or abroad and make it easier to keep continuity when travel or life changes make in-person meetings difficult.

What kinds of problems does Carmen help with?

Carmen supports people facing stress, anxiety, depression, grief and trauma. She also helps with relationship and intimacy issues, addiction, sleep difficulties and work or career stress.

How would you describe her therapeutic style?

She combines practical techniques with reflective listening. Sessions balance changing unhelpful thoughts and building emotional awareness through mindfulness and attachment work.

What is her professional background?

Carmen has ten years of experience providing counselling and psychotherapy. She works with multicultural clients and those of diverse sexual orientations and gender identities.

Where is Carmen based and what credential does she hold?

She practises in the United Kingdom and is a member of the British Association for Counselling and Psychotherapy, noted as BACP.

Which languages are sessions offered in?

Sessions are offered in English and Spanish, and she also accepts international clients.

What session formats are available?

Therapy is available by video calls, phone sessions, live chat or text-based messaging to suit different needs and schedules.

How are fees and payments handled?

Cost varies with location and therapist availability; sessions use a subscription model that can be cancelled at any time.

How do I start working with Carmen?

Begin by selecting the Start Therapy button, completing a short matching questionnaire, and then scheduling according to the therapist's availability.

Areas of focus

What this therapist works with

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Therapeutic approaches

Experience: 10 years
Registered with: BACP
Languages: English, Spanish

Contacting Carmen

Carmen takes enquiries through BetterHelp. You answer a few questions about what you are looking for, then arrange sessions if it seems like a fit. Browsing costs nothing and you are not committing to anything by reading this page.

Carmen Castillo, BACP

Background and approach

Approaches that translate well to online therapy

Areas of focus

What this therapist works with

Others working with stress, anxiety