Anna Ozbey, BACP

Approaches that guide online sessions

Acceptance and Commitment Therapy, or ACT, helps people notice inner thoughts and feelings without getting swallowed by them. It focuses on identifying personal values and taking small actions that align with those values, which can be useful for anxiety, low mood and feelings of emptiness.

Client-Centred Therapy puts the person's experience at the heart of the work. The counsellor listens without judgement, reflects what is said, and helps people find their own solutions. This approach is often helpful for those needing space to process grief, shame or relational hurt.

Solution-Focused Therapy concentrates on practical changes and immediate steps. Sessions look for strengths and past successes and build short-term goals to create momentum when someone feels stuck.

Choosing the right approach is a collaborative process. The therapist will talk with the client about their goals and preferences, and together they will try out methods that feel most useful. It is common to combine ideas from different approaches to meet what the person needs.

Online therapy offers flexibility with video calls, phone sessions, live chat and text messaging. Video calls are good for face-to-face conversation when bandwidth allows. Phone sessions can be simpler on the go or during a short break. Live chat and messaging suit quick check-ins, written reflection, or when someone prefers not to use audio or video. These options make it easier to fit therapy around work, care duties or busy days while keeping the focus on progress and practical change.