Directory entry

Amy Heyes, BACP

Credentials: BACP
Experience: 3 years
Practising in: United Kingdom
Languages: English
Sessions: Online only
Client ages: Adults, 18 and over

Works with Addictions Trauma and abuse Self esteem Depression Coping with life changes

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Amy Heyes helps people facing anxiety, depression, stress and relationship difficulties. She also supports those coping with trauma, addictions, grief, eating or sleeping problems, and challenges related to chronic illness or disability. Amy works in English and offers sessions online by video, phone, chat or text.

She is registered with the British Association for Counselling and Psychotherapy, BACP. Amy uses a person-centred approach that gives people space to talk without judgement.

Background and approach

She listens and reflects back what she hears, helping someone make sense of their feelings. On occasion she offers thoughts or clarity to help people see a way forward. Her style is calm and steady.

She aims to create a conversational space where people can bring difficult or confusing issues. Amy pays attention to practical concerns such as sleep, eating, work and parenting so sessions stay grounded in day-to-day life. With three years of experience she has worked with people affected by domestic violence, sexual assault and other forms of abuse.

She has also supported those living with chronic pain and disability and those struggling with guilt, shame or isolation. Sessions are arranged online in formats that suit the person - video, phone, live chat or text messaging. Amy invites people to talk about what matters most and works alongside them to identify small, manageable steps.

She aims to help someone move from feeling stuck toward clearer choices and coping strategies.

Person‑centred care and practical online support

Person-centred counselling focuses on listening and understanding. The counsellor provides a non-judgemental space where someone can speak openly, and the counsellor reflects back what they hear to help the person reach their own insights. This approach suits people dealing with low mood, anxiety, grief or relationship issues. Support for trauma and chronic health challenges often involves gentle pacing and attention to practical life factors. Work in this area may include talking through painful events, managing triggers, and developing coping strategies for sleep, pain or day-to-day functioning. These techniques aim to help someone feel more able to manage difficult feelings. Finding the right approach is a shared process. The counsellor will discuss goals, preferences and what feels most helpful, and will adjust the way sessions proceed over time. People are invited to give feedback so the work stays useful and relevant. Online sessions offer flexibility and accessibility. Video calls allow face-to-face conversation when that feels important. Phone sessions suit those who prefer not to be on camera or who need a simpler connection. Live chat and text messaging can be used for shorter check-ins, more frequent contact, or when typing feels easier. Together these options make it simpler to fit therapy around work, family and health needs.

What concerns can be addressed in sessions?

Amy works with a wide range of issues including anxiety, depression, stress, addictions and trauma. She also supports people with relationship worries, grief, sleep and eating difficulties, and challenges linked to chronic illness or disability.

What is the therapist's style in sessions?

The approach is person-centred, offering a warm, non-judgemental space to talk. Amy listens, reflects and may offer observations to help someone find clarity and options.

How much experience does the counsellor have?

She has three years of professional experience working with people facing a variety of emotional and practical problems.

Where is the counsellor based and what credential do they hold?

She practises from the United Kingdom and is registered with the British Association for Counselling and Psychotherapy, BACP.

Which languages are available for sessions?

Sessions are offered in English.

What session formats are offered?

Sessions can take place by video calls, phone sessions, live chat or text-based messaging depending on the person's preference.

How are costs and payments handled?

Costs vary with location and therapist availability. Sessions use a subscription model that can be cancelled at any time.

How do I begin therapy with this counsellor?

Start by selecting the Start Therapy button and completing a short matching questionnaire. After matching, schedule sessions according to the therapist's availability.

Areas of focus

What this therapist works with

Most often

Also listed

ADHD
Anger management
Bipolar disorder
Career difficulties
Chronic pain, illness, and disability
Compassion fatigue
Coping with life changes
Depression
Domestic violence
Eating disorders
Family conflicts
Grief
Guilt and shame
Isolation / loneliness
LGBT
Narcissism
Parenting issues
Post-traumatic stress
Relationship issues
Sexual assault and abuse
Sexuality
Sleeping disorders
Stress, Anxiety

Experience: 3 years
Registered with: BACP
Languages: English

Contacting Amy

Amy takes enquiries through BetterHelp. You answer a few questions about what you are looking for, then arrange sessions if it seems like a fit. Browsing costs nothing and you are not committing to anything by reading this page.

Amy Heyes, BACP

Background and approach

Person‑centred care and practical online support

Areas of focus

What this therapist works with

Others working with addictions