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Home Counsellors Susan Robb
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Susan Robb, BACP

Credentials
BACP
Experience
4 years
Practising in
United Kingdom
Languages
English
Sessions
Online only
Client ages
Adults, 18 and over

Works with Stress, AnxietyFamily conflictsTrauma and abuseDepressionCoping with life changes

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Susan Robb is a BACP counsellor who supports people dealing with stress, anxiety, depression and trauma. She also helps with relationship and intimacy concerns, addictions, grief, eating and sleeping difficulties, parenting-related strain, ADHD and career questions. Susan uses a warm, person-centred way of working that aims to help people feel heard and understood.

Susan keeps sessions simple and focused. She encourages people to talk at their own pace and to bring whatever feels important that week.

Background and approach

Conversations look at thoughts, feelings and practical steps so people can manage day-to-day pressures more easily. Her style is open and non-judgemental. Building trust is central to the work, and she takes time to get to know each person’s priorities before suggesting different approaches.

Susan adapts the way she works to suit the person in front of her rather than following a fixed method. She has four years of experience working in schools, charities and independent practice, which has given her insight into many common life challenges. That background helps her offer grounded, realistic support to people facing change or distress.

Sessions can be shaped around short-term goals or longer personal exploration. People who want a collaborative, respectful space to talk about difficult issues often find this approach helpful.

Person-centred care and practical techniques online

Susan primarily uses a person-centred approach, which means she focuses on understanding each person's experience through empathetic listening and gentle reflection. This approach helps people feel heard and supported while they work through stress, anxiety, grief or identity questions.

She also draws on commonly used evidence-based techniques to help with day-to-day coping. These techniques include practical strategies for managing strong feelings and simple behavioural steps to improve sleep, eating or routine. The techniques are explained clearly and practised together so people can try them between sessions.

Choosing the right approach is a joint process. Susan works collaboratively to identify what feels most helpful based on a person's goals, preferences and the issues they bring. She adjusts methods over time so the work stays relevant and useful.

Online therapy offers real flexibility. Video calls allow face-to-face conversation when a longer discussion is needed. Phone sessions can be easier when bandwidth is limited or for a shorter check-in. Live chat and text-based messaging suit people who prefer writing or need more frequent, brief support. These options make it easier to fit therapy into a busy life and to keep the work going when schedules or locations change.
What concerns can Susan help with?
Susan supports people with stress, anxiety, depression, trauma and abuse. She also works with relationship issues, grief, addictions, eating or sleeping problems, ADHD and career concerns.
How would you describe her therapeutic style?
Her style is person-centred and warm. Sessions focus on listening, building trust and working at a pace that suits the individual.
What is Susan's professional background?
She has four years of experience and has worked in schools, charities and independent practice, giving her exposure to a range of everyday difficulties.
What credentials does she hold and where is she based?
Susan holds BACP accreditation and practises in the United Kingdom.
Which languages are sessions offered in?
Sessions are offered in English.
What session formats are available?
Therapy is offered via video calls, phone sessions, live chat or text-based messaging to suit different preferences.
How are sessions paid for and what do they cost?
Sessions use a subscription model that can be cancelled at any time. Costs vary with location and therapist availability.
How do I begin working with Susan?
Start by selecting the Start Therapy button, complete a short matching questionnaire, and then schedule sessions according to the therapist's availability.

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Experience
4 years
Registered with
BACP
Languages
English

Contacting Susan

Susan takes enquiries through BetterHelp. You answer a few questions about what you are looking for, then arrange sessions if it seems like a fit. Browsing costs nothing and you are not committing to anything by reading this page.

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