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Home Counsellors Susan Jenner
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Susan Jenner, BACP

Credentials
BACP
Experience
16 years
Practising in
United Kingdom
Languages
English
Sessions
Online only
Client ages
Adults, 18 and over

Works with Stress, AnxietyTrauma and abuseGriefSelf esteemDepression

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Susan Jenner is a counsellor who focuses on helping people manage stress, anxiety, grief and life changes. She offers calm, practical support for low mood, self-esteem problems, addiction concerns and issues with sleep, eating or intimacy. Susan works to help each person find manageable ways to cope and move forward.

She draws on 16 years of experience in the United Kingdom, including charity work, support for university students and independent practice.

Background and approach

Susan is registered with the British Association for Counselling and Psychotherapy, listed as BACP. That background informs a flexible style aimed at real-life problems. Susan uses a mix of straightforward tools.

She may work on thinking patterns and behaviours, help people focus on values and committed action, and use mindfulness to reduce reactivity. Sessions aim to build small, sustainable changes rather than quick fixes. Her approach treats the person as the expert on their life.

Susan helps people spot strengths, set realistic goals and practice new ways of coping. She describes the work as collaborative - the client’s priorities guide each session. People come for help with trauma and abuse, grief, relationship and family concerns, parenting strain, career stress, bipolar mood management, ADHD-related difficulties and chronic health challenges.

Susan also supports those facing bereavement, adoption or caregiver stress. Practical problem solving is mixed with emotional support to help people regain stability.

Approaches that translate well to online therapy

Susan commonly uses Acceptance and Commitment Therapy and Cognitive Behavioural Therapy in her work. ACT helps people clarify what matters to them and take small steps towards those values, which can reduce avoidance and increase meaning. CBT focuses on identifying unhelpful thinking and testing practical alternatives, which is useful for anxiety, low mood and sleep problems.

She also draws on client-centred principles, offering a listening, non-judgemental approach that puts the person’s goals first. Choosing the right mix of methods is a collaborative process. The therapist will work with the individual to agree which approaches and exercises suit their needs and what goals to aim for over time.

Online sessions can be arranged as video calls, phone sessions, live chat or text-based messaging. Video calls allow face-to-face conversation and visual cues, phone sessions can be easier if bandwidth is limited, and chat or messaging can suit short check-ins or people who prefer not to use video. These options make it simpler to fit therapy around work, family and other commitments while keeping the focus on practical progress and emotional support.
What kinds of problems does Susan help with?
Susan supports people with stress, anxiety, depression, trauma and abuse, grief and loss, addictions and self-esteem issues. She also works with eating and sleeping difficulties, relationship and family concerns, parenting strain, bipolar and ADHD-related challenges.
What is her therapeutic style like?
Her style is collaborative and straightforward, mixing client-centred listening with practical techniques from cognitive behavioural approaches, acceptance and commitment work and mindfulness. Sessions focus on setting achievable goals and practising new skills.
How much professional experience does she have?
Susan has 16 years of professional experience, including work in a charity setting, supporting university students and running a independent practice. That range gives experience with diverse everyday difficulties.
What credentials and location are listed?
She is listed as BACP, which is the British Association for Counselling and Psychotherapy, and works in the United Kingdom.
Which languages are supported for sessions?
Sessions are offered in English.
What session formats are available?
Sessions can be delivered by video calls, phone sessions, live chat or text-based messaging to fit different needs and schedules.
How are sessions paid for?
Cost varies with location and therapist availability; sessions use a subscription model that can be cancelled at any time.
How do I begin working with Susan?
Start by selecting the Start Therapy button, completing a short matching questionnaire, and then scheduling sessions according to therapist availability.

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Experience
16 years
Registered with
BACP
Languages
English

Contacting Susan

Susan takes enquiries through BetterHelp. You answer a few questions about what you are looking for, then arrange sessions if it seems like a fit. Browsing costs nothing and you are not committing to anything by reading this page.

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