Directory entry

Raphaella Heaven, BACP

Credentials: BACP
Experience: 5 years
Practising in: United Kingdom
Languages: English
Sessions: Online only
Client ages: Adults, 18 and over

Works with Stress, AnxietyRelationship issuesTrauma and abuse Grief Coping with life changes

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Raphaella Heaven offers a calm, person-focused approach to therapy using client-centred principles. She explains things plainly and aims to build a respectful, compassionate space where people can talk about what matters to them. She is based in the United Kingdom and has five years of professional experience.

Raphaella works in English. Raphaella helps people deal with everyday pressures such as stress and anxiety. She supports those facing depression, grief, trauma and difficulties with intimacy or relationships.

Background and approach

She also works with parenting concerns, anger, isolation and midlife transitions. Her sessions are tailored to each person. She listens first, then shapes the conversation and the plan to fit the individual.

Practical, creative tools are used at times, for example drawing, timelines and music to help people express and organise thoughts. Raphaella has experience supporting people affected by cancer and hospice or end-of-life issues. Additional focus areas include avoidant personality patterns, codependency, social anxiety, self-harm, sexual assault and low self-regard.

She encourages small steps and realistic goals. The aim is to help clients feel more able to cope, make changes they want, and find hope again.

Client-centred care through online therapy

Client-Centred Therapy focuses on listening and understanding the person without judgement. The therapist offers empathy and reflection so the client can find their own solutions; this is helpful for issues like anxiety, depression, relationship worries and grief.

Raphaella also uses creative aids during sessions, such as drawings, timelines and music, to help people express feelings that are hard to put into words. These methods can make it easier to untangle trauma, loss or complex emotions and to spot next steps.

Finding the right approach is part of the work together. Raphaella will discuss goals and preferences and adapt methods so they fit the client’s needs. This is a collaborative process and she checks in regularly to make sure the direction still feels useful.

Online formats include video calls, phone sessions, live chat and text-based messaging. Video is good for a fuller face-to-face conversation, phone calls work well when bandwidth is limited, live chat suits shorter check-ins and text messaging can fit around busy days. These options make therapy easier to fit into work, caring responsibilities and day-to-day life.

What concerns can I bring to sessions?

Sessions cover stress, anxiety, depression, relationship and intimacy-related issues, trauma and abuse, grief and coping with life changes. Additional areas include parenting, anger, loneliness and self-harm.

How would therapy feel day to day?

Therapy follows a client-centred style where the counsellor listens closely and follows the person’s pace. Conversations are tailored to each situation and may use creative activities when helpful.

What is Raphaella's professional background?

She has five years of professional work experience supporting people through a range of issues including trauma, bereavement and life transitions.

Where is Raphaella based and what credential does she hold?

She practises in the United Kingdom and holds BACP, the British Association for Counselling and Psychotherapy designation.

Can I work with her if I live outside the UK?

Sessions are offered in English and international clients are not currently accepted.

What session formats are available?

She offers video calls, phone sessions, live chat and text-based messaging to suit different needs and schedules.

How are sessions paid for and what do they cost?

Cost varies with location and therapist availability; sessions operate via a subscription model that can be cancelled at any time.

What do I need to do to start therapy?

Begin by selecting the Start Therapy button, complete a short matching questionnaire and then schedule sessions according to the therapist’s availability.

Areas of focus

What this therapist works with

Most often

Stress, Anxiety
Relationship issues
Trauma and abuse

Also listed

Therapeutic approaches

Client-Centred Therapy

Experience: 5 years
Registered with: BACP
Languages: English

Contacting Raphaella

Raphaella takes enquiries through BetterHelp. You answer a few questions about what you are looking for, then arrange sessions if it seems like a fit. Browsing costs nothing and you are not committing to anything by reading this page.

Raphaella Heaven, BACP

Background and approach

Client-centred care through online therapy

Areas of focus

What this therapist works with

Others working with stress, anxiety