Directory entry

Pauline Crossfield, BACP

Credentials: BACP
Experience: 5 years
Practising in: United Kingdom
Languages: English
Sessions: Online only
Client ages: Adults, 18 and over

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Pauline Crossfield helps people who are feeling overwhelmed by stress, anxiety or low mood. She introduces a calm, non-judgemental space where clients can speak openly about what matters to them. Pauline's style is warm and straightforward, aimed at making the first steps feel manageable for someone unsure where to begin.

With five years of professional experience and registration with the British Association for Counselling and Psychotherapy (BACP), she brings steady, practical support to sessions.

Background and approach

She focuses on what a person is facing now and helps them find clearer ways to cope with difficult feelings. Pauline uses client-centred therapy, which means she follows each person's pace and priorities. Sessions are driven by the client's concerns rather than a fixed agenda.

The therapist offers active listening, gentle reflection and questions that help clarify problems and options. People often come for help with relationship worries, family-related strain, grief or trauma and abuse. Pauline also works with issues around self-esteem, coping with life changes, LGBT concerns, compassion fatigue and coaching-style support for practical next steps.

Her approach suits people who want a respectful, listening-led way to think things through, and to build small, realistic changes. Pauline supports clients as they explore choices, develop coping skills and move toward a more manageable everyday life.

How client-centred therapy works online

Client-centred therapy is about following the client's lead. The therapist listens closely, reflects what she hears and helps clients name their feelings and priorities. This approach works well for anxiety, low mood and relationship concerns because it focuses on the person's own goals rather than imposing solutions.

When used remotely, the same listening-led approach still applies. The counsellor aims to build rapport and clarity through careful questions and empathetic responses. That makes it easier to work through trauma, grief or life changes at a pace that feels right for the client.

Choosing the right approach is a collaborative process. Pauline will talk with the client about goals, try methods that fit those aims and adjust the work over time. Together they decide what helps most, whether that is talking things through, practical coaching steps or exploring deeper feelings.

Online sessions offer practical flexibility. Video calls let people use visual cues and more in-depth conversation. Phone sessions can be easier when bandwidth is limited or for a simpler check-in. Live chat and text messaging are useful for shorter, more frequent contact or when typing feels more comfortable. These options help people fit therapy around work and family life without travelling to appointments.

What kinds of issues does Pauline help with?

She helps people with stress, anxiety and depression, plus relationship and family concerns, trauma and abuse, grief and self-esteem difficulties.

What is her therapeutic style like?

She works in a client-centred way, following each persons priorities and pace while offering listening and reflection to clarify feelings and choices.

How much experience does she have?

Pauline has five years of professional work experience supporting people with a range of mental health and life stressors.

What credentials and region are associated with this therapist?

She is registered with the British Association for Counselling and Psychotherapy (BACP) and practises in the United Kingdom.

Which languages and international options are available?

Sessions are offered in English and she is not currently working with international clients.

What session formats are offered?

Therapy is available by video calls, phone sessions, live chat and text-based messaging to suit different needs and schedules.

How are sessions paid for?

Costs vary with location and therapist availability; sessions are organised via a subscription that can be cancelled at any time.

How do I begin working with her?

Start by selecting the Start Therapy button, completing a short matching questionnaire, and then scheduling sessions according to therapist availability.

Areas of focus

What this therapist works with

Most often

Also listed

Therapeutic approaches

Client-Centred Therapy

Experience: 5 years
Registered with: BACP
Languages: English

Contacting Pauline

Pauline takes enquiries through BetterHelp. You answer a few questions about what you are looking for, then arrange sessions if it seems like a fit. Browsing costs nothing and you are not committing to anything by reading this page.

Pauline Crossfield, BACP

Background and approach

How client-centred therapy works online

Areas of focus

What this therapist works with

Others working with stress, anxiety