Paulette Shelley, BACP

How Paulette’s approaches work online

Paulette uses Client-Centred Therapy to focus on the person rather than the problem. That means she listens closely, reflects back what she hears, and helps people describe their feelings and values so they can decide what matters most. This approach suits people who need a respectful, non-judgemental space to make sense of painful experiences.

She also uses Cognitive Behavioural Therapy or CBT, which looks at how thoughts, feelings and behaviours connect. CBT includes practical steps such as spotting unhelpful thinking and testing new ways of responding. People often use CBT for panic, obsessive thoughts, low mood, or behaviour patterns that cause distress.

Finding the right way of working is part of the process. Paulette will explore your goals and preferences and suggest an approach or blend of methods that fits. This is a collaborative process and can be reviewed as needs change.

Online sessions make it easier to fit therapy around life. Video calls let you see visual cues and build rapport, phone sessions can be quicker to arrange and need less bandwidth, and live chat or text-based messaging suit short check-ins or people who prefer writing. These formats offer flexibility for different routines and communication styles.