Directory entry

Norma Augustin, BACP

Credentials: BACP
Experience: 6 years
Practising in: United Kingdom
Languages: English
Sessions: Online only
Client ages: Adults, 18 and over

Works with Stress, Anxiety Trauma and abuse Grief Depression Coping with life changes

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Norma Augustin offers a practical, person-centred approach to therapy. She combines methods that help people manage symptoms now with exploration of how past experiences shape current feelings. Norma speaks plainly and aims to make sessions feel straightforward and manageable for a worried parent reading on a phone.

She draws on Cognitive Behavioural Therapy to help people spot unhelpful thoughts and try new behaviours. Psychodynamic ideas are used to look at patterns that repeat over time and where they may come from.

Background and approach

Trauma-Focused Therapy guides recovery after harmful experiences and focuses on building safety and coping tools. With six years of professional experience, Norma has supported people through stress, anxiety and depression. She also works with grief, adjustment to life changes, and difficulties arising from abuse and trauma.

Additional interests include attachment concerns, issues around abandonment, adoption and foster care, and young adult transitions. Norma pays attention to practical problems too, such as money worries, communication difficulties and questions about life purpose. She also addresses multicultural concerns and the impact of prejudice and discrimination.

Sessions are conducted in English and take place online by video, phone, live chat or messaging. Norma describes therapy as a collaborative process. She helps people make small changes that add up to clearer thinking and steadier coping.

To begin, people complete a short matching questionnaire and then schedule sessions according to therapist availability.

How Norma adapts therapy approaches for online care

Norma uses Cognitive Behavioural Therapy to help people notice and test unhelpful thoughts and try new behaviours that reduce anxiety and low mood. CBT is practical and goal-focused, useful for stress, panic, worry and everyday coping.

She also draws on Trauma-Focused Therapy when past harm affects daily life. This approach focuses on stabilising symptoms, building coping strategies and gradually processing distressing memories at a pace the person can manage.

Choosing the right approach is part of the work together. Norma discusses goals, preferences and what feels manageable, then tailors methods to fit the person’s needs. That collaborative planning helps make sessions feel relevant and doable.

Online formats include video calls, phone sessions, live chat and text-based messaging. Video is close to face-to-face and works well for deeper conversation, while phone calls can be easier when bandwidth is limited. Live chat or messaging can suit shorter check-ins, brief reflections between sessions, or people who prefer typing. These options make it simpler to fit therapy around family life, work or study commitments and different energy levels.

What kinds of problems does Norma help with?

She supports people dealing with stress, anxiety, trauma and abuse, grief and depression, and coping with life changes. Additional areas include attachment issues, self-harm, sexual assault and young adult concerns.

What is her therapeutic style like?

Norma blends Cognitive Behavioural Therapy, Psychodynamic Therapy and Trauma-Focused Therapy. Sessions are practical and conversational, focusing on thoughts, feelings and patterns that keep problems going.

How much experience does she have?

She has six years of professional experience working with a range of mental health and life challenges. That experience includes supporting people after trauma and through bereavement.

Where is she based and what credential does she hold?

Norma is based in the United Kingdom and holds BACP, which is recorded as her supplied credential.

Which languages and regions are supported?

Sessions are offered in English. International clients are not currently accepted.

How are sessions delivered?

Therapy is provided online by video calls, phone sessions, live chat or text-based messaging depending on personal preference. These formats allow different ways to connect that fit people’s schedules.

What does therapy cost?

Cost varies with location and therapist availability and sessions use a subscription model that can be cancelled at any time. Exact pricing follows the site’s subscription terms.

How do I begin working with Norma?

Click the Start Therapy button, complete a short matching questionnaire, and then schedule sessions according to therapist availability. The matching step helps pair needs with approach and timing.

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Experience: 6 years
Registered with: BACP
Languages: English

Contacting Norma

Norma takes enquiries through BetterHelp. You answer a few questions about what you are looking for, then arrange sessions if it seems like a fit. Browsing costs nothing and you are not committing to anything by reading this page.

Norma Augustin, BACP

Background and approach

How Norma adapts therapy approaches for online care

Areas of focus

What this therapist works with

Others working with stress, anxiety