Directory entry

Lucy Castro, BACP

Credentials: BACP
Experience: 11 years
Practising in: United Kingdom
Languages: English
Sessions: Online only
Client ages: Adults, 18 and over

Works with Stress, AnxietyRelationship issuesTrauma and abuse Self esteem Coping with life changes

Ready when you are

Lucy sees clients through BetterHelp. Answer a few questions to ask about starting - free, and no commitment.

Affiliate link. We will earn a commission if you sign up, at no cost to you.

Lucy Castro is a counsellor who creates a calm, non-judgemental space for people to talk and be heard. She works with adults feeling overwhelmed, stuck, or unsure about the next step. Lucy describes her style as warm and collaborative, and she helps clients find clarity and practical ways forward.

Lucy combines a person-centred outlook with short-term, solution-focused techniques. This means conversations aim to make sense of what matters to the individual and then test small changes that can help.

Background and approach

Sessions move at the client’s pace and goals are checked regularly to make sure therapy is useful. Over 11 years she has worked across national and local charities. That experience informs her approach to anxiety, low self-esteem, grief, burnout and life transitions.

She also supports people dealing with relationship strain, trauma and abuse, and coping with change. Lucy pays attention to everyday problems such as communication difficulties, feelings of emptiness, guilt and shame, or struggles with body image and caretaking stress. She also helps people facing chronic illness, aging concerns, and challenges around commitment or infidelity.

Sessions are offered in English and can be arranged in-person in the United Kingdom or online. Lucy is registered with the BACP, the British Association for Counselling and Psychotherapy, which she lists as her credential. New clients start by completing a short matching questionnaire and booking a time that suits them.

Approaches to change and how online therapy fits

Lucy uses a person-centred way of working that focuses on what matters to the individual and on building a trusting, respectful connection. This approach helps people talk through difficult feelings and decide on next steps at their own pace.

She also draws on short-term, solution-focused techniques that break a problem into small, manageable goals. These techniques help when someone wants practical steps to reduce anxiety, manage stress, or try new ways of relating in day-to-day life.

Finding the right approach is part of the work together. The therapist will discuss different ways of working and agree a plan based on the client’s needs, goals and preferences. Decisions about pace, tasks between sessions and the format used are made collaboratively.

Online therapy offers flexible options to fit into busy lives. Video calls work well for in-depth conversation and visual connection. Phone sessions use less bandwidth and suit people who prefer not to be on camera. Live chat or text-based messaging can provide shorter check-ins, written reflection and more frequent contact between longer sessions.

What concerns does Lucy help with?

She supports adults with stress, anxiety, relationship issues, trauma and abuse, low self esteem and coping with life changes. Additional focus areas include grief, burnout, body image and caregiver stress.

How would you describe her therapeutic style?

Her work is collaborative and person-centred, often using short-term, solution-focused methods to set clear goals and try practical steps between sessions.

How much experience does she have?

Lucy has 11 years of experience, including roles with national and local charities that exposed her to a wide range of concerns and life situations.

What are her credentials and location?

She is registered with the BACP, the British Association for Counselling and Psychotherapy, and practices in the United Kingdom.

Can people who live outside the UK work with her?

Yes, she accepts international clients and conducts sessions with people based outside the United Kingdom.

Which session formats are offered?

Sessions are available by video call, phone, live chat or text-based messaging as well as in-person where appropriate.

How much do sessions cost?

Cost varies with location and therapist availability; sessions use a subscription model that can be cancelled at any time.

What are the first steps to begin therapy?

Start by selecting the Start Therapy button, complete a short matching questionnaire, and then schedule sessions according to the therapist's availability.

Areas of focus

What this therapist works with

Most often

Stress, Anxiety
Relationship issues
Trauma and abuse

Experience: 11 years
Registered with: BACP
Languages: English

Contacting Lucy

Lucy takes enquiries through BetterHelp. You answer a few questions about what you are looking for, then arrange sessions if it seems like a fit. Browsing costs nothing and you are not committing to anything by reading this page.

Lucy Castro, BACP

Background and approach

Approaches to change and how online therapy fits

Areas of focus

What this therapist works with

Others working with stress, anxiety