Lorraine Hutchinson, BACP

How therapeutic approaches work online

Many therapists use evidence-based techniques that focus on thoughts, feelings and behaviour. One common approach helps people notice unhelpful thinking patterns and try small experiments to test new ways of thinking. This can be useful for anxiety, low mood and social worries.

Another helpful technique focuses on practical coping skills and gradual exposure to difficult situations. It encourages manageable steps to reduce avoidance and rebuild confidence in daily life. This is often used for social anxiety, phobias and situations that have become overwhelming.

Finding the right approach is a collaborative process. Lorraine will talk with each person about their needs, goals and preferences and then work together to choose methods that feel manageable. She checks in regularly and adjusts the plan as progress is made.

Online therapy gives practical flexibility. Video calls let people see facial cues and have a fuller conversation. Phone sessions can be useful when bandwidth is limited or a shorter check-in is needed. Live chat and text-based messaging suit people who prefer writing or who need more flexible timing. These options make it easier to fit therapy around family life, work and other commitments.