Jana Ogg, BACP

Approaches that guide online counselling

Jana uses evidence-based therapeutic techniques within a person-centred framework. Person-centred work focuses on listening, acceptance and building understanding so the person feels heard and respected; it helps when people want a collaborative, pace-led space to talk through feelings. She also draws on grief-focused ways of supporting people who have experienced loss, which include exploring memories, expressing difficult emotions and finding ways to adjust to changed circumstances. Finding the right approach is part of the work together. Jana will talk with each person about their goals, preferences and what feels most useful. She treats decisions about methods as a collaborative process and adapts techniques as needs change over time. Online sessions offer practical flexibility. Video calls are useful for face-to-face conversation when working through complex issues. Phone sessions can be simpler when bandwidth is limited or a quieter audio-only check-in is preferred. Live chat and text-based messaging suit short updates, reflective notes between sessions or people who find typing easier than speaking. These options help fit counselling around work, family life and other commitments while maintaining continuity of care.