Hilary Jiggins , BACP

Approaches that guide online therapy

Hilary often combines client-centred work with cognitive behavioural techniques and dialectical behaviour skills training. Client-centred work focuses on listening and responding to what the person brings, helping them feel heard and explored at their own pace. Cognitive behavioural work looks at thinking and behaviour patterns and teaches practical exercises to reduce anxiety, low mood and unhelpful cycles. Dialectical behaviour therapy skills teach tools for distress tolerance, emotion regulation and improving interpersonal effectiveness.

Finding the right approach is part of the process. The therapist will work collaboratively to decide which methods suit the person’s needs and goals. That might start with practical skill-building and later move toward more exploratory conversations if that seems helpful to the person.

Online therapy here is offered by registered or accredited professionals using video calls, phone sessions, live chat and text-based messaging. Video is useful for more in-depth sessions that benefit from visual cues, phone works well when bandwidth is limited or a shorter check-in is needed, and messaging can suit people who prefer writing or need flexible timing. These options make therapy easier to fit around work, family and travel commitments while keeping the focus on progress and choice.