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Home Counsellors Helana Pennell
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Helana Pennell, BACP

Credentials
BACP
Experience
3 years
Practising in
United Kingdom
Languages
English
Sessions
Online only
Client ages
Adults, 18 and over

Works with Stress, AnxietyRelationship issuesFamily conflictsSelf esteemCoping with life changes

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Helana Pennell guides people through difficult moments with a calm, person-focused approach. She presents herself as a collaborator who respects each person’s knowledge of their own life. Helana aims to make the first steps towards change feel manageable and clear for someone who is worried or overwhelmed.

Helana uses Client-Centred Therapy to listen carefully and reflect what matters to the person in front of her. Sessions focus on the client’s priorities so they can explore stress, anxiety, relationships and self-esteem at their own pace.

Background and approach

She also helps people handle life changes and the everyday strain that comes with caring for others. Practical concerns such as communication problems, guilt and shame, or feelings of isolation are common topics in her work. She offers a supportive space for people to talk through forgiveness and the slow work of building self-love.

The goal is clearer thinking and steadier coping rather than quick fixes. Helana has three years of experience and is a member of the British Association for Counselling and Psychotherapy, BACP. She works with people in the United Kingdom and speaks English.

Sessions can take place by video call, phone, live chat or text messaging. Costs vary with location and therapist availability and are charged through a subscription that can be cancelled at any time. To begin, select the Start Therapy button, complete the short matching questionnaire and schedule according to therapist availability.

How client-centred care works online

Client-Centred Therapy places the person’s experience at the heart of each session. The therapist listens carefully, reflects what matters and helps the person clarify their own goals. This approach is useful for stress, anxiety, relationship concerns and questions about self-worth.

Working this way online means conversations stay focused on the client’s priorities. The counsellor will help decide together which ways of working suit the person best, adjusting style and pace as needs and goals become clearer. That choice is made collaboratively rather than imposed.

Online sessions are offered by video call, phone, live chat or text messaging. Video is useful when non-verbal cues matter and a fuller conversation is needed. Phone sessions can be easier when bandwidth is limited or a shorter check-in fits a break at work. Live chat or text messaging suits people who prefer writing to speaking, want more frequent quick check-ins, or need flexible timing during the week.

Registered or accredited professionals use these options to make counselling more accessible and adaptable to everyday life. The format can be changed as the work progresses to match what helps most.
What issues can Helana help with?
She helps people manage stress, anxiety, relationship and family concerns, and self-esteem. Additional areas include caregiver stress, communication problems, guilt and shame, loneliness and self-love.
How does she work in therapy?
Helana uses Client-Centred Therapy, which focuses on listening, reflection and supporting the client’s own goals. Sessions centre on what the person wants to address and move towards.
What experience does she have?
She has three years of practice working with people on the issues listed in her profile.
What credentials and location are listed?
She is a member of the British Association for Counselling and Psychotherapy, BACP, and is based in the United Kingdom.
Which languages are supported?
Sessions are offered in English.
What session formats are available?
Work can be arranged via video calls, phone sessions, live chat or text-based messaging depending on preference.
How are sessions paid for?
Costs vary with location and therapist availability and are billed through a subscription model that can be cancelled at any time.
How do I start a series of sessions?
Click the Start Therapy button, complete the short matching questionnaire and then schedule sessions according to therapist availability.

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Experience
3 years
Registered with
BACP
Languages
English

Contacting Helana

Helana takes enquiries through BetterHelp. You answer a few questions about what you are looking for, then arrange sessions if it seems like a fit. Browsing costs nothing and you are not committing to anything by reading this page.

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