Emma Harratt, BACP

How these approaches translate to online therapy

Emma uses client-centred therapy to focus sessions on each person’s priorities. That means conversations follow what matters most to the client and build from their strengths and choices. Mindfulness therapy is offered to help people ground themselves and notice stress patterns, which can reduce reactivity and improve day-to-day coping.

She also uses motivational interviewing to support people who want to make changes but feel stuck. That approach helps a person clarify their own reasons for change and set small, achievable steps. Finding the right mix of these methods is part of the process and Emma works collaboratively to choose what fits. She checks in about goals and preferences and adjusts the approach as therapy progresses.

Online formats include video calls, phone sessions, live chat and text-based messaging. Video is useful for a fuller conversational experience and non-verbal cues, phone calls work well for shorter check-ins or when bandwidth is limited, and messaging or live chat can suit people who prefer written reflection or need flexible timing. Together these options make it easier to fit therapy into busy lives and to continue work between sessions.