Benjamin Stock, NCPS

Approaches that guide online sessions

Client-centred therapy puts the person’s experience at the heart of each session. The counsellor listens carefully, reflects what is said and helps people find their own solutions. This approach suits someone who wants a steady, empathetic space to make sense of feelings.

Cognitive behavioural therapy, or CBT, focuses on how thoughts, feelings and actions connect. It helps people identify patterns that worsen anxiety or low mood and then practise clearer thinking and different behaviours. CBT is useful for stress, social anxiety, eating concerns and coping with life changes.

Finding the right approach is part of the work together. Benjamin will discuss goals and preferences and adjust methods as needed. The decision about which techniques to use is collaborative and can change as progress is made.

Online therapy offers a range of practical options. Video calls let people use visual connection for deeper conversations. Phone sessions work well when bandwidth is limited or a shorter check-in is needed. Live chat and text-based messaging suit people who prefer writing, want flexible timing, or need to reflect before replying. These formats make it easier to fit therapy around work, family and travel while keeping the focus on clear steps and emotional support.